It's disheartening to see that questions like this have cropped up in the past. It's been two years since I had an active account or used your service. I was in contact last year to disputed the bill and walked away without a refund because it didn't feel worth my time to argue with. But it's ending one way or another this year. Let's get this wrapped up this week? Failing that, we can hand it off to some lawyers.
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