Cannot unsubscribe from iOS in-app-purchase

I subscribed to 1password Individual account through iOS in-app-purchase. I have been using it for around 6 months and now I want to convert it to a Family account. Through the community and blogs, I learnt that to do so, I first have to cancel my subscription from my apple account. I unsubscribed it and on sept 3, my subscription ended. But when I look at, it still says my subscription is active. But Apple account says my subscription has expired. @1PasswordTeam please help me with it.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided


  • ag_tommyag_tommy

    Team Member


    For your privacy, safety, and security, we only answer account-specific questions/requests via our ticket system. Please reach out to us using [email protected]. Be sure to use the email address tied to the account in question.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file