Subscribed, but not signed up - iOS

I have subscribed to platform on iOS but sign up process didn't complete/failed but the subscription option succeeded. I think I have found myself in the situation where you're taking my money but not letting me use your service.

I can't sign in to recover anything because I didn't complete the signup process, but purchase has already gone through the app store.

All I have to confirm is the app store receipt.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS


  • Hi @PaulHarg:

    Thanks for reaching out to us. For your privacy and safety, we can't discuss billing or account related questions publicly.

    Would you mind emailing [email protected] with a link to this forum post from the email address you would have used during signup to continue the conversation there?

    After you've sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.


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