switch from individual to family plan

I have had a 1password individual account for several years that I pay for through the app store on my iPhone.

I cannot seem to figure out how to switch my account to a family account.

Some assistance would be great!


1Password Version: 7.7.818 (Windows), 7.8.1 (iPhone)
Extension Version: Not Provided
OS Version: Windows 10, iOS 14.8


  • Hi @gelno:

    Since this is a billing issue, we'll have to help you over email to protect your privacy. Please email [email protected] with a link to this thread. You'll receive a reply from BitBot with a Support ID number. If you could post that here so I can locate your ticket, I'll make sure that one of our billing specialists is able to help you out.


  • Jack, thanks!

    The number I was assigned is:

  • Hi @gelno:

    Just following up on this, I see you're in contact with one of my colleagues now, so I'm going to go ahead and close this thread now.

    Have a great day!

    ref: YLG-41374-938

This discussion has been closed.