autofill and inline menu is not working when updated to 7.9

xiaosteven · October 2021

I updated to 1password 7.9 2 days ago, then the inline menu and autofill are not working anymore. I have tried restart mac, close 1password and safari then reopen, and reinstall 1password. Nothing working !

1Password Version: 7.9
Extension Version: 7.9
OS Version: macOS 12.0 beta

ag_ana · October 2021

Hi @xiaosteven!

Can you please elaborate? What is the issue with the inline menu and autofill exactly? For example, does the inline menu not show entries anymore, or does it not appear in form fields? Or does everything look normal, but nothing happens when you select an item to fill?

xiaosteven · October 2021

Yes, the inline menu not show entries. I aslo tried to click the button on the right side of the password input box, nothing happened

ag_ana · October 2021

@xiaosteven:

Thank you for the confirmation. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

xiaosteven · October 2021

I tried, It’s not working :'(

ag_ana · October 2021

@xiaosteven:

I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

xiaosteven · October 2021

Thanks, my support ID is [#KTY-13661-741]

Joshua Wyner · October 2021

Same problem here. Inline menu icon appears, but no inline menu shows up. Right-click does give an option to open 1password and 1password mini. Also running macos 12 beta 10. Noticed this started with the Safari 15.1 update in beta 9, so may be a Safari issue. Chrome still works as expected.