Browser extension not autofilling logins in Chrome

onodera3
onodera3
Community Member
in 1Password in the Browser

Hi,

I'm using the classic browser extension and it seems to have stopped working in the past few weeks. When I do command + \ it brings up the 1Password window but it no longer recognizes any website that I'm on, so it never autofills the login info. I have to manually search for the website name and copy/paste the credentials. It doesn't matter the website I try, none of them work anymore. I verified I'm on the latest version of Chrome and the 1Password app.

1Password Version: 1Password 7 Version 7.9 (70900000) Mac App Store
Extension Version: 4.7.5.90
OS Version: 11.6

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @onodera3!

    In the browser extension, what is the value of the dropdown menu at the top? Is it set to Suggestions when this happens?

  • onodera3
    onodera3
    Community Member

    It no longer shows that, it just shows a message about installing the extension...

  • ag_chantelle
    ag_chantelle

    @onodera3

    Can you please try the following steps and let me know if this resolves the issue for you?

    1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
    2. Quit your browser.
    3. Open and unlock 1Password.
    4. Open your browser and test again to see if the issue is resolved.
  • onodera3
    onodera3
    Community Member

    Ok thanks! That didn't work exactly, but based on that I came across "Quit 1Password Completely" from the menubar app settings and that worked :)

  • ag_chantelle
    ag_chantelle

    Great! I'm glad to hear that worked for you @onodera3 :+1:

This discussion has been closed.