Safari extension icon keeps disappearing

pdxtony314
pdxtony314
Community Member
in Lounge

Hi - the 1password extension icon keeps disappearing from the left of the address bar. If I go into preferences, uncheck and then recheck the enabled box then it reappears. I've tried uninstalling and reinstalling and the application and extension but this keeps happening. Any ideas?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @pdxtony314!

    What version of the 1Password app is this happening with, and on what operating system?

  • pdxtony314
    pdxtony314
    Community Member

    Hi, MacOS 12.0.1 and 1Password 7.9

    Thanks,

    Tony

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the confirmation @pdxtony314. I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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