Upgrade from single IOS user to a family account

Oliver_Martins

I purchased a single user account on the App Store valid until 07/04/22 and I want to upgrade to a Family account now, without asking for the amount invested. What do I do?

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1Password Version: 7.8.3
Extension Version: Not Provided
OS Version: IOS

ag_ana

Hi @Oliver_Martins!

We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Oliver_Martins

follow the ticket number #GTQ-14545-238. Thanks

Jack.P_1P

Hi @Oliver_Martins, I've located your ticket, and we'll be in touch there. Thanks!

Jack

ref: GTQ-14545-238

sck

I like the others, purchased a single use 1password account using ApplePay.
I followed the instructions to cancel my ApplePay subscription.
I now would like 1password support to reinstate me as a family user account.
I don’t want to lose all the work I put into setting the ones I have already set up.
Please help me!

ag_ana

@sck:

We will be happy to help you as well :) Have you received a ticket number too?

sck

Hello ag_ana, no, not yet. What do I need to do to trigger off a ticket for this?

sck

Should I do what you messaged on November 10 above?

sck

@ ag_ana
Sck support ID GJM-79993-888

Thanks

ag_ana

@sck:

Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: GJM-79993-888