Upgrade from single IOS user to a family account

I purchased a single user account on the App Store valid until 07/04/22 and I want to upgrade to a Family account now, without asking for the amount invested. What do I do?

1Password Version: 7.8.3
Extension Version: Not Provided
OS Version: IOS


  • ag_anaag_ana

    Team Member

    Hi @Oliver_Martins!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • follow the ticket number #GTQ-14545-238. Thanks

  • Hi @Oliver_Martins, I've located your ticket, and we'll be in touch there. Thanks!


    ref: GTQ-14545-238

  • I like the others, purchased a single use 1password account using ApplePay.
    I followed the instructions to cancel my ApplePay subscription.
    I now would like 1password support to reinstate me as a family user account.
    I don’t want to lose all the work I put into setting the ones I have already set up.
    Please help me!

  • ag_anaag_ana

    Team Member


    We will be happy to help you as well :) Have you received a ticket number too?

  • Hello ag_ana, no, not yet. What do I need to do to trigger off a ticket for this?

  • Should I do what you messaged on November 10 above?

  • @ ag_ana
    Sck support ID GJM-79993-888


  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: GJM-79993-888

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