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DannySFL's avatar
DannySFL
New Contributor
6 months ago

Issue with Chrome, 1Password Extension on ebay.com

Beginning around 1/16/2025 it appears a Chrome or 1Password/extension update has created issues on ebay.com - multiple search, dashboard, and other URLs part of ebay. The issue is on page load the page becomes "frozen" and you are unable to interact with any site elements for a number of seconds, 5-10 in some cases.

For me I am able to reproduce it on different computers. All other extensions disabled for testing. When 1Password extension is turned off there are no issues.

7 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    6 months ago

    javie3d,

    I'm sorry for the inconvenience. I'm happy to hear that worked. While I can't give an exact timeframe for a fix, I recommend keeping 1Password up to date so you can receive the fix as soon as possible. You can find the updates posted on our website:

    • https://support.1password.com/update-1password-browser/
    • https://releases.1password.com/

    -Evon

  • javie3d's avatar
    javie3d
    New Contributor
    6 months ago

    Also running into this issue.

    Turning this off, fixed it

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    6 months ago

    DannySFL,

    You're very welcome. I'm glad to hear that worked.

    RobbyMeeker, jonsuh,

    Thank you for the information. Our development team is aware of the issue and is investigating it. In the meantime, turn off Offer to fill and save one-time passwords before you turn off Offer to fill and save passwords.

    Let me know if you have any questions.

    -Evon

    ref: dev/core/core#30840

  • jonsuh's avatar
    jonsuh
    New Contributor
    6 months ago

    I can confirm that explicitly disabling “Offer to save one-time passwords” solves the problem.

    However, as RobbyMeeker mentions, initially it wasn’t properly disabled. Visually it was disabled and I also had “Offer to fill and save passwords” disabled; however, I had to do the following for it to properly disable:

    1. Enable “Offer to fill and save passwords”
    2. Enable “Offer to fill and save one-time passwords”
    3. Re-disable “Offer to fill and save one-time passwords”

    So, yes, there is a bug that “Offer to fill and save one-time passwords” wasn’t properly disabled when it visually showed the toggle was off.

    Debugging
    In case this information is helpful, the bug is in the injected.js script (specifically 1Password/inline/injected/injected.js) that gets loaded on websites, and it is causing a timeout error.

    In the Chrome development console, the error that returns is [Violation] 'load' handler took 3550ms and points to injected.js line 42.

  • RobbyMeeker's avatar
    RobbyMeeker
    New Contributor
    6 months ago

    Same issue, and another thanks to Evon, disabling that setting seems to resolve it for now.

    Interestingly though, if you only disable the top-level option "Offer to fill and save passwords," it does not resolve the issue. Weird since it supposedly also disables the same "Offer to save one-time passwords" setting. Maybe another bug there? Doesn't seem to be properly disabling.

  • DannySFL's avatar
    DannySFL
    New Contributor
    6 months ago

    Thanks for the reply Evon, this setting did make a difference and the delay seems to have nearly vanished.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    6 months ago

    Hello, DannySFL. Thank you for writing in. I'm sorry about the problem you encountered with 1Password in the browser on ebay.com.

    Our development team is tracking an issue where this problem occurs on specific websites. I've added you as an affected user to our internal reporting. In the meantime, please let me know if turning off the following option improves the behaviour:

    1. Right-click the 1Password icon in your browser's toolbar and select Settings.
    2. In the Autofill & save section, turn off Offer to save one-time passwords.

    Let me know how that goes.

    -Evon

    ref: dev/core/core#35002

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suggesting credit card even though Never Suggest in Browser is set","id":"message:89491","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:89491","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:89491"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:89491"},"body":"

Hello, been using 1pw for a few years now and really like it.
\nI have exactly 1 credit card saved in 1pw that I use very rarely and specifically selected the option for Never Suggest In Browser.
\nEVERY time I go to a website that asks for a credit card, 1pw suggests this credit card.
\nIve tried changing it to Suggest then back to Never Suggest and no change. It does this in Firefox and Safari
\nDoes this option not do what I think it should be doing? How can I get it to store the credit card info but NOT suggest it?
\nThanks!

\n\n
\n\n

1Password Version: 7.9.1
\nExtension Version: 2.1.4
\nOS Version: MacOS 11.6.1

","body@stringLength":"691","rawBody":"

Hello, been using 1pw for a few years now and really like it.
\nI have exactly 1 credit card saved in 1pw that I use very rarely and specifically selected the option for Never Suggest In Browser.
\nEVERY time I go to a website that asks for a credit card, 1pw suggests this credit card.
\nIve tried changing it to Suggest then back to Never Suggest and no change. It does this in Firefox and Safari
\nDoes this option not do what I think it should be doing? How can I get it to store the credit card info but NOT suggest it?
\nThanks!

\n\n
\n\n

1Password Version: 7.9.1
\nExtension Version: 2.1.4
\nOS Version: MacOS 11.6.1

\n","kudosSumWeight":0,"postTime":"2021-11-24T07:20:23.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:89491_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":51},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...afari \nDoes this option not do what I think it should be doing? How can I get it to store the credit card info but NOT suggest it? \nThanks! \n\n \n\n 1Password Version: 7.9.1 \nExtension Version: 2.1.4 \nO...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw4OTQ5NCw4OTQ5NA","node":{"__ref":"ForumReplyMessage:message:89494"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw4OTQ5NCw4OTQ5Mw","node":{"__ref":"ForumReplyMessage:message:89493"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw4OTQ5NCw4OTQ5Mg","node":{"__ref":"ForumReplyMessage:message:89492"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:89491":{"__typename":"Conversation","id":"conversation:89491","solved":false,"topic":{"__ref":"ForumTopicMessage:message:89491"},"lastPostingActivityTime":"2021-11-24T23:34:55.000-08:00","lastPostTime":"2021-11-24T23:34:55.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:89491":{"__typename":"ModerationData","id":"moderation_data:89491","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:89491_1":{"__typename":"Revision","id":"revision:89491_1","lastEditTime":"2021-11-24T07:20:23.000-08:00"},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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suggesting credit card even though Never Suggest in Browser is set","moderationData":{"__ref":"ModerationData:moderation_data:89494"},"body":"

Thank you for the feedback @fiat124. Hopefully the developers will be able to add support for this field in the new extension too, so we won't need the warning message in the first place :+1:

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Thank you; it's been very frustrating that there is no indication within the app that this is for older extensions only.
\nIf I may suggest, there should be a warning inside the Edit next to that Display field that says \"only valid for extensions version x.y\" until its fully implemented.

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Hey @fiat124:

\n\n

Glad to hear you like 1Password so much! :smile: As it currently stands, the setting for \"never suggest in browser\" is for our older extensions. We have an open feature request to support this setting in the new extension, so I've added your feedback to the issue as well. :smile:

\n\n

Jack

\n\n

ref: dev/projects/customer-feature-requests#534

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