Installing 1P extension for Brave Browser

jd007
jd007
Community Member
edited December 2021 in 1Password in the Browser

Hi, setting up a new Mac, got 1P extension working fine with Safari.

Now trying to get Brave browser extension working. It's installed, but it's locked and the button on it says "Open 1Password". (At least it looks like a button? .. ) but clicking on it does nothing. 1P app is open in the background.

What to do please?

1Password Version: 7.9.1
Extension Version: latest
OS Version: 2.1.4

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @jd007!

    Are you able to unlock it if you click on the 1Password browser extension button next to the URL bar of the browser instead?

  • jd007
    jd007
    Community Member

    That is the one that i'm clicking on...?

  • ag_ana
    ag_ana
    1Password Alumni

    @jd007:

    Thank you for the confirmation. Can you please send us some logs so we can take a closer look for you?

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • jd007
    jd007
    Community Member

    Is this the ticket number, in the subject of email bot reply?

    CVG-91427-456

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @jd007 ,

    Thank you very much for your diagnostics report. I already sent a response regarding the reason for our trouble to your email. Let us continue our conversation there instead.

    ref: CVG-91427-456

This discussion has been closed.