I opened a case on 12/11 and received an automated response with a case number. I sent an update based on additional findings on 12/12 or 13. I also posted a note on community support around that time but I have been met with resolute silence in all these cases.
I found a response on the community from a 1Password staff member to another user's post that posting updates to an existing ticket causes the ticket to be pushed to the back of the queue with a loss of priority (the soup-nazi support system!)
If this is the only level of support business customers get, I wonder if it is recommended to rely on 1Password for anything central to key operations.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided