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Failed to switch to an individual account

bill49
bill49
Community Member
in Memberships

I no longer need my family account and it renews on 12/25/21. I want to switch to a individual account but get
"Failed to switch to an individual account.
ServerError: 438
Session: U6NM5HNA55F4TE72FB5NU6AJQM
Time: 2021-12-20T16:28:29.562Z"
Please advise.

1Password Version: 8.4.1
Extension Version: Not Provided
OS Version: Windows 10
Referrer: forum-search:Failed to switch to an individual account

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @bill49:

    Thanks for asking! To avoid duplicating our efforts, since you've already sent us an email as well, I'm going to close this thread and we'll get back to you via your email that you've sent to us. Keep an eye out for our reply there!

    Jack

    ref: HJH-43441-891

This discussion has been closed.