Cannot upgrade individual membership to family membership
Trying to upgrade from individual membership to family membership. The instructions received from the help menu appear to be wrong. There is no "Invite others" link to click on as the help instructions direct me to do. I am working on a Mac mini with the new Apple M1 Chip.
1Password Version: 1Password 7 Version 7.9.2 (70902004) Mac App Store
Extension Version: Not Provided
OS Version: MacOS Monterey 12.0.1
Referrer: forum-search:Cannot upgrade individual membership to family membership
Comments
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Hi @sargobill:
Have you subscribed directly with us, or are you using App Store or Google Play billing? If you're using App Store or Google Play billing, please send us an email at
support+forum@1password.comwith a link to this thread, and one of my colleagues would be able to assist you over email.After sending your email, please post the support ID that you get that will look something like:
[#ABC-12345-678], and I'll be able to connect this thread with your email conversation. Thanks!Jack
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For your reference, this is your support ID:
[#GEL-98158-917]
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Hey @sargobill:
Thanks for that! I was able locate your email in our system, and we'll be in touch there.
Jack
ref: GEL-98158-917
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Per your last e-mail I have cancelled my apple subscription and am now waiting for you to activate the FAMILY account on 1Password
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Thank you for the update. To avoid duplication of efforts, I will let my colleagues do that and get back to you via email, so we keep the discussion in a single place :+1:
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