Upgrade to Family

lewiscarnelian
lewiscarnelian
Community Member
in Families

Hi - I'd like to upgrade to a family plan. I've deleted my apple subscription and sent you an email.. what now..?

Thank you.! 🙏

Comments

  • lewiscarnelian
    lewiscarnelian
    Community Member

    Hi - I'd like to upgrade to a family plan. I've deleted my apple subscription and sent you an email.. what now..?

    Thank you.! 🙏

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @lewiscarnelian!

    Now we will get back to your email as soon as possible :) Have you received a ticket number already?

  • lewiscarnelian
    lewiscarnelian
    Community Member

    Hi there - thank you, I haven't as yet..

  • ag_ana
    ag_ana
    1Password Alumni

    @lewiscarnelian:

    Can you check your spam folder just in case? You should have received an automated email confirming the receipt of your email, with a ticket number in the Subject line.

  • lewiscarnelian
    lewiscarnelian
    Community Member

    Ah.. Is this it..? YZZ-85213-652

  • Jack.P_1P
    Jack.P_1P

    Hi @lewiscarnelian:

    That's exactly it, yes. I've located your email, and someone will be in touch as soon as possible :smile:

    Jack

    ref: YZZ-85213-652

  • lisamfoss
    lisamfoss
    Community Member

    Same problem here. My ticket number is [#AUU-37251-597]. Please help.
    From where i sit, it seems like enough people have this problem that 1Password ought to put instructions on their website for people who started their subscription from Apple/Mac. You'd think 1Password would want to make it easier for us to give them more money.

  • ag_ana
    ag_ana
    1Password Alumni

    @lisamfoss:

    Thank you! I confirm that I have managed to locate your message in our system :+1: I see that my colleagues have already replied to you there so I will let you continue the conversation via email :+1:

    Thank you for your patience!

    ref: AUU-37251-597

This discussion has been closed.