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Unable to switch to Individual Account

macwish
macwish
Community Member
in Memberships

When I try to switch to an Individual Account, I get the following error message:
"Failed to switch to an individual account"
ServerError: 438"

1Password Version: 7.9.2
Extension Version: 7.92
OS Version: MacOS 12.1
Referrer: forum-search:Error occurs when I try to switch from Family to an individual account: " (ServerError: 438)"

Comments

  • Ben
    Ben

    Hi @macwish

    I apologize for the cryptic error. ServerError: 438 indicates there is already an individual account established using the same email address as the account you're trying to convert. There can only be 1 individual 1Password account associated with any given email address. I see you've also emailed us for help, and email would be the best way to address this. As such I'm going to close this thread, but our team will be back with you via email ASAP to assist with next steps. Due to the holidays we're a little more backed up than normal and so we appreciate your patience.

    Ben

This discussion has been closed.