Refunding issue

cturanli

I have 2 questions, but first my situation:
It seems that my card is charged full year subscription... 3 days ago. Now I need to get refund because I need this money for now... (I have other payments waiting this month).

So
1. I've already cancelled my subscription, but can you please refund it?
2. I'll purchase it again a week later (after my card payment period passe), can I activate my account with all my passwords? I mean do you keep passwords for a while when someone's memberships ends...

Please help

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Referrer: forum-search:Refunding

ag_josephine

Hi @cturanli,

We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!