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Forum Discussion
Why will my username and password not load on a particular website?
I just added a new website to my 1Password this afternoon, but it will not load the username and password when I hit the little circle that does that nor will it do so when I hit command backslash. I have to copy and paste the username and pw on this one to log in. How can I correct this so the username and pw will load correctly?
1Password Version: 7.9.2
Extension Version: 7.9.2
OS Version: macOS 10.15.7
ag_chantelle1Password Team
On behalf of Joy, you are most welcome! :smile:
@Joy_1P
Joy, you have solved the problem. That last step did it. I can't thank you enough. You deserve an award for this or maybe more money. I have a couple of other sites that are like this as well. Maybe the solution is the same....that additional website. Thank you so much for your persistence in this matter. I appreciate everyone's assistance in helping me transition to a membership. You have all made it worthwhile and not as difficult as I thought. I am thoroughly enjoying using 1Pass through my browser now, and that was something I was dreading. Yet it is so easy. Thanks to you, Joy, and all the other team members as well. :)
jazzman Thanks for sharing that! It looks like your login is missing the sign-in URL that https://connectcloud.cummins.com/ redirects to: https://powercommand.b2clogin.com. Could you open the 1Password app, search for the login there, click to edit it, and add https://powercommand.b2clogin.com as an additional website?
@Joy_1P
Sorry this took so long. Busy day.
kevin_liWe can use the Preview app in Mac to blue images. Here's a guide I found helpful: Blur photos in Preview on Mac – Software Review RT
@Joy_1P
I've got a JPEG ready for you, but how do you blot out the sensitive stuff?
jazzman Thanks for letting us know. Could you take a screenshot of the item and share that with us? You can blur out your username and password (as well as anything sensitive), but I'd like to get eyes on the item to see if there's something that we're missing. Things don't quite add up.
@Joy_1P
Joy, I only have one vault called personal. When I search for the item, it is listed.
