New 1P Extension Login

GingeredGingered
Community Member
edited January 28 in 1Password in the Browser

Today, I bumped into a new interface to login into 1P extension. First it does not work and honestly I just hate it. Why did you remove the Touch ID option?


1Password Version: 7.9.3.BETA-1 (70903001)
Extension Version: 2.2.5
OS Version: 12.2 (21D49)

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @Gingered:

    It looks like the connection between 1Password in your browser and the 1Password desktop app may have been disconnected somehow. If you quit both 1Password and your browser fully and reopen them, does that improve your state of play?

    Let me know!

    Jack

  • GingeredGingered
    Community Member

    FYI 1P app was not open but restarting my MBP solved the issue.

    However when you click on the extension this screen appears again and then disappears immediately to offer the normal screen "Open 1P" offering touch ID pop up window.

    IMHO it looks like more like a UI bug.

  • Joy_1PJoy_1P

    Team Member

    Hey @Gingered, let's try turning off the shared lock state feature in Firefox and then re-enabling it to see if it helps with the issue.

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Re-enable "Integrate with 1Password app".
    4. Close out of your browser, quit 1Password, and relaunch both.

    Let us know how things go!

  • GingeredGingered
    Community Member

    Thanks. Be informed that after rebooting my MBP the issue disappeared. Nevertheless, I still follow your suggestion.

  • Joy_1PJoy_1P

    Team Member

    @Gingered Thanks for trying that out. I did see you mention that rebooting your Mac resolved the issue. However, you also stated that the issue re-appeared momentarily:

    However when you click on the extension this screen appears again and then disappears immediately to offer the normal screen "Open 1P" offering touch ID pop up window.

    After going through the steps to disable and re-enable the extension, does things work normally now? If not, please let us know.

  • GingeredGingered
    Community Member

    At the present this screen did not appear again. Cheers.

  • Jack.P_1PJack.P_1P

    Team Member

    Glad to hear that sorted it out for you @Gingered! Be sure to get in touch if you need anything in the future.

    Jack

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