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Trying to downgrade from Families to Individual.

Pro
Pro
Community Member
in Memberships

Hi,

I'm trying to downgrade my family membership to an Individual membership and have followed the guide.
Im keep getting an error when i click on switch to individual account.

Failed to switch to an individual account.
ServerError: 438
Session: 725CIVPD4RCP3MOPSW2ESERJX4
Time: 2022-01-30T14:24:26.785Z

Any ideas what im doing wrong please?

Thanks,
Pro

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Pro
    Pro
    Community Member

    Managed to get it sorted.

    I had an old frozen account that was already an individual account with the same email address as my family account.
    I deleted my old account and was then able to switch my family account to individual.

  • Dave_1P
    Dave_1P

    Hello @Pro! 👋

    I'm happy to hear that you were able to figure things out. Please don't hesitate to write in again if you run into any other issues. :)

This discussion has been closed.