Forum Discussion

Camellochapin1's avatar
Camellochapin1
Occasional Contributor
4 years ago

1Password autofill is not working in Ticketmaster domain for logging purposes

Hello, I am trying to log in into my Ticketmaster account but 1Password autofill is not working. I have tried at https://www.ticketmaster.com and https://www.ticketmaster.ca; it seems that the login page is directed to https://auth.ticketmaster.com/.

When I select my user from the autofill dropdown options, both email address and password fields are left blank with a red message stating that "This field is required". I have tried creating an entry in my 1Password login named "email" and it does not work either. Any information you might need to resolve this issue, please don't hesitate to request it.

Workaround: open 1Password app, find the login and copy-paste the email address (user) and the password.

Thanks!

1Password Version: 7.9.828
Extension Version: 2.2.3
OS Version: Windows 10 Enterprise
Referrer: forum-search:Ticketmaster

browser extension

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi Camellochapin1:

    Thanks for reporting this! I was able to replicate this issue as well with my Ticketmaster account. This is something we're tracking, but in the meantime, using the 1Password pop-up to autofill should work a bit smoother. Click the 1Password icon in your browser's toolbar, then choose Autofill:

    Let me know how you get on with that!

    Jack

    ref: dev/core/core#9442