Problem About Subscription

buckwelles

Hi. I, by mistake, went annual instead of monthly. I need to cancel it then go monthly but there's no cancel button even though you say in the screenshot that there's 'billing setting' in billing category. Why can I see that setting? Please help me out. I made it through website.

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buckwelles

buckwelles

Unfortunately, that 10 Dollars credit that you've given to me is now lost because of my mistake that I made by going annual subscripton...

Ben

Hi @buckwelles,

Our billing team would be happy to assist you with this. If you have not already, please reach out to them via email at support@1password.com. To avoid repeating yourself, you can include a link to this thread ( https://1password.community/discussion/126886/problem-about-subscription#latest ) in your email. :)

Ben

buckwelles

Hi @Ben

Thanks very much. I did.

Ben

Thanks @buckwelles. The team will be in touch ASAP. :)

Ben

ref: NMR-13466-659