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3 years ago

Setting a New Master Password was unsuccessful in 1Password 8

Tried to Change Master Password, but8 1Password 8 continues to require the previous Master Password.

1Password Version: 8.9.11
Extension Version: Not Provided
OS Version: macOS 12.16.2
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Setting%20a%20New%20Master%20Password%20was%20unsuccessful%20in%201Password%208%20

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Any clue why this happens? 1password just flat out refuses to open half the time: https://cln.sh/FpEwLR

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: 2.2.3
\nOS Version: 12.2

","body@stringLength":"232","rawBody":"

Any clue why this happens? 1password just flat out refuses to open half the time: https://cln.sh/FpEwLR

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: 2.2.3
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1password safari sometimes just hangs","moderationData":{"__ref":"ModerationData:moderation_data:106366"},"body":"

Hey @LordOfTheFiles, it's good to hear things are working better now. Please don't hesitate to reach out to us with your logs if the issue appears again. We're always happy to help!

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Thanks Jack. The issue isn't happening right now but I'll do this if it recurs. Thnaks

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"88","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-09T07:00:50.000-08:00","lastPublishTime":"2022-02-09T07:00:50.000-08:00","metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:7975":{"__typename":"User","id":"user:7975","uid":7975,"login":"Jack_P_1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-31T05:18:25.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/2BRAUNBH1YMT.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:7975"},"ModerationData:moderation_data:106364":{"__typename":"ModerationData","id":"moderation_data:106364","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:106364":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:106364","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:106363/message:106364","revisionNum":1,"uid":106364,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:106363"},"conversation":{"__ref":"Conversation:conversation:106363"},"subject":"Re: 1password safari sometimes just hangs","moderationData":{"__ref":"ModerationData:moderation_data:106364"},"body":"

Hi @LordOfTheFiles:

\n\n

That definitely isn't the experience we want you to have when using 1Password. I'd like to ask you to collect a console log from 1Password for Safari, so we can take a closer look at what could be going on. Follow the steps here: Save a console log for 1Password in your browser

\n\n

After saving your console log, attach it to an email addressed to support+forum@1password.com. Include a link to this thread: https://1password.community/discussion/126959/1password-safari-sometimes-just-hangs#latest and your username: LordOfTheFiles. After sending your message, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your conversation here with your email conversation. Thanks!

\n\n

Jack

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