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Login Issues- Non Membership

laceydroyal
laceydroyal
Community Member
in Memberships

HELP!! I had to have my phone wiped due to software issues and all of my passwords are located within 1password and I am unable to login. I do not have the membership, I have the older version where you only enter a master key to login within the app. Can anyone tell me how I can login without a secret key? I have tried to contact support and they have no phone number but only response via email every 2-3 days. I have reached out on twitter also and received nothing back, I am desperate to get in and get all of my passwords!!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @laceydroyal:

    Thanks for reaching out, and I'm sincerely sorry you're running into trouble with your 1Password information. Since you've reached out to us over email as well, continuing that conversation there would be your best bet. One of my colleagues has recently replied to your email, so please keep an eye out for their response.

    Jack

    ref: YKU-31811-236

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