Chrome extension popping up on it's own

anthw

Everytime I open a new browser window and begin to browse, the 1password extension will just pop out without me having clicked it.

Even if it's locked (needs my master password) or unlocked, it still pops out.

Chrome 98.0.4758.102 (Official Build) (x86_64)

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1Password Version: 7.9.2
Extension Version: 2.2.3
OS Version: 12.1

Joy_1P

Hey @anthw I'm wondering if you're referring to the inline menu. It would be very helpful if we can see what's happening on your end. Could you share a screenshot of what this popup looks like on your end?

There's not a way to attach a screenshot to your reply. However, you can link to it, or you can email the screenshot to us at support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/127474/chrome-extension-popping-up-on-its-own#latest
• Your forum username: anthw

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

anthw

Hey, here is a link to what's happening: https://wsi.li/dl/Q9yxdvydmFWn8imLx/

Joy_1P

@anthw That's pretty strange. Can you replicate the behavior and then share the following with us?

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the log and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/127474/chrome-extension-popping-up-on-its-own#latest
• Your forum username: anthw

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

anthw

[#XTW-68864-496]

kevin.li

Hi @anthw,

We received the email request and will continue to troubleshoot with you there.

Thanks for sending over the reports.