can log into mobile but not desktop

JHM56

I just bought new laptop and cannot log into 1Password.

I am logged in on a mobile device and have my Security Key , Master Password and code

The Password that is revealed does not work

Please advise

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:can log into mobile but not desktop

Nhat_Nguyen

Hello @JHM56,

I am sorry for the inconvenience. To avoid sharing important personal information here, please send us an email here:support+forum@1password.com and we will get to you quickly.