Open and Fill doesn't work / 1Password app for Mac crashes regularly

panozfanpanozfan Junior Member
Community Member

Hi guys,

I have several issues with the latest 1P BETA:

  1. Open and Fill doesn't work anymore on my 1Password 7 app for Mac.
  2. Clicking the extension button in Safari doesn't work either. The button is not active.
  3. Several crashes.

Actually, this version behaves very strange . Do we have some bugs here?

Many thanks for your help.

Kind regards

Peter


1Password Version: 7.9.3.BETA-2
Extension Version: 7.9.3
OS Version: macOS 12.2.1 (21D62)

Comments

  • panozfanpanozfan Junior Member
    Community Member
    edited March 10

    Hi guys,

    For some reason Open and Fill doesn't work anymore on my 1Password app for Mac.

    Furthermore, clicking the extension button in Safari doesn't work either. The button is not active.

    Do we have a bug here?

    Many thanks for your help.

    Kind regards

    Peter


    1Password Version: 7.9.3.BETA-2 (70903002)
    Extension Version: 7.9.3
    OS Version: macOS 12.2.1 (21D62)

  • panozfanpanozfan Junior Member
    Community Member

    Oh, this question is for the BETA Community... sorry. I'll remove it.

  • Dave_1PDave_1P

    Team Member

    Hello @panozfan! πŸ‘‹

    I'm sorry to hear that "Open and Fill" is no longer working on your Mac. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit 1Password Completely. Wait until the icon disappears.
    3. Double-click on 1Password 7 from your Mac's Application folder.
    4. Open your web browser.

    Let me know if that fixes the issue. I look forward to hearing from you. πŸ™‚

  • panozfanpanozfan Junior Member
    Community Member

    Hello @Dave_1P

    Many thanks for your help :-)

    Problem solved and I will remember this easy fix. Have a nice weekend.

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @panozfan:

    Glad to hear Dave's advice worked for you! Feel free to get in touch if you need anything in the future. πŸ˜€

    Jack

  • Jack.P_1PJack.P_1P

    Team Member

    Just as an additional note, if you'd like to be on the absolute newest beta of 1Password, our 1Password 8 for Mac beta is available here: 1Password 8 for Mac Beta πŸ₯°

    Let us know if you decide to give it a try! πŸ˜€

    Jack

  • krgrahamkrgraham Member
    Community Member

    Same problem here. Tried the steps above but Open and Fill still does NOT work.

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