Why are my password pictures not shown in Safari?

Terylon

Dear 1P-Team,

since weeks the pictures for the logins will not shown in Safari for Mac.

• "Show colored icons" on > Your icons are partly shown
• "Show colored icons" off > No icons are shown at all

Thanks and greetings
Dirk

---

1Password Version: 7.9.2 (70902005) 1Password Sto
Extension Version: 7.9.2
OS Version: macOS 12.2.1
Referrer: forum-search:Picture

Joy_1P

Hey @Terylon! I'm not quite sure if I follow. Could you take a screenshot of the issue and share it with me? Please remember to not include any sensitive information in your screenshot. For help with taking screenshots, check out this link: https://www.take-a-screenshot.org/

As a note, there's not a way to attach a screenshot to your reply. However, you can link to it, or you can email the screenshot to us at support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/127847/why-are-my-password-pictures-not-shown-in-safari#latest
• Your forum username: Terylon

If you send an email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Terylon

Hello @Joy_1P, I send the e-mail according to your description but did not receive a reply mail. Did you received my e-mail?

Joy_1P

@Terylon Hey there, I was able to locate your ticket, and I do see that one of our specialists have been in touch with you. I will take a closer look at the messages and see where I can help. Thanks for your patience.

Terylon

@Joy_1P: Thank you. Your specialist recommend not to use own created rich icons. I was shocked, because I spend much time and efforts to create clean and high-res icons for a beautifully maintained data base. Forgive me, but I expect a solution in which my icons stored in 1Password will also be displayed in all browsers. Thanks for your understanding.

Joy_1P

Hey @Terylon, thanks for getting back to me. I definitely understand why you'd want to have clean and high-resolution icons for your data. Unfortunately, there's a known limitation with custom icons not showing via the Safari App Extension on our end. We can leave some feedback about this to our developers, but I'm afraid we don't have a timeline on if or when this will be fixed.

That said, we recently released a new extension for Safari. This extension is modeled after the extensions in Chrome and Firefox, which does not have issues with custom icons. Could you give that new extension a try? You can get it by searching for "1Password for Safari" in the Mac App Store: https://cln.sh/pLVhtv

Once you install the new 1Password for Safari extension, make sure to open Safari > Preferences > Extensions, turn on 1Password for Safari, and turn off the old Safari app extension: https://cln.sh/8Y4UZh

Let me know how that goes!

ref: apple-5529

Terylon

Hi @Joy_1P thank you very much for your response. I installed the "1Password for Safari" extension and now the icons are back.

Jack.P_1P

Hi @Terylon:

Awesome to hear 1Password for Safari sorted it for you. Feel free to get in touch if there's anything else we can help you with!

Jack

Terylon

@Jack.P_1P there are so many wishes. But everything was said, less was realized. Take care!