Hey @Terylon, thanks for getting back to me. I definitely understand why you'd want to have clean and high-resolution icons for your data. Unfortunately, there's a known limitation with custom icons not showing via the Safari App Extension on our end. We can leave some feedback about this to our developers, but I'm afraid we don't have a timeline on if or when this will be fixed.
That said, we recently released a new extension for Safari. This extension is modeled after the extensions in Chrome and Firefox, which does not have issues with custom icons. Could you give that new extension a try? You can get it by searching for "1Password for Safari" in the Mac App Store: https://cln.sh/pLVhtv
Once you install the new 1Password for Safari extension, make sure to open Safari > Preferences > Extensions, turn on 1Password for Safari, and turn off the old Safari app extension: https://cln.sh/8Y4UZh
@Joy_1P: Thank you. Your specialist recommend not to use own created rich icons. I was shocked, because I spend much time and efforts to create clean and high-res icons for a beautifully maintained data base. Forgive me, but I expect a solution in which my icons stored in 1Password will also be displayed in all browsers. Thanks for your understanding.
@Terylon Hey there, I was able to locate your ticket, and I do see that one of our specialists have been in touch with you. I will take a closer look at the messages and see where I can help. Thanks for your patience.
Hey @Terylon! I'm not quite sure if I follow. Could you take a screenshot of the issue and share it with me? Please remember to not include any sensitive information in your screenshot. For help with taking screenshots, check out this link: https://www.take-a-screenshot.org/
As a note, there's not a way to attach a screenshot to your reply. However, you can link to it, or you can email the screenshot to us at support+forum@1Password.com.
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Dear 1P-Team,
\n\n
since weeks the pictures for the logins will not shown in Safari for Mac.
\n\n
\n
\"Show colored icons\" on > Your icons are partly shown
\n
\"Show colored icons\" off > No icons are shown at all
\n","kudosSumWeight":0,"postTime":"2022-03-13T05:42:57.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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Jack_P_1P there are so many wishes. But everything was said, less was realized. Take care!
there are so many wishes. But everything was said, less was realized. Take care!
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Hi @Terylon:
\n\n
Awesome to hear 1Password for Safari sorted it for you. Feel free to get in touch if there's anything else we can help you with!
Awesome to hear 1Password for Safari sorted it for you. Feel free to get in touch if there's anything else we can help you with!
\n\n
Jack
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:113536_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:113535":{"__typename":"ModerationData","id":"moderation_data:113535","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:113535":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:113535","revisionNum":1,"uid":113535,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:113529"},"conversation":{"__ref":"Conversation:conversation:113529"},"subject":"Re: Why are my password pictures not shown in Safari?","moderationData":{"__ref":"ModerationData:moderation_data:113535"},"body":"
Hi @Joy_1P thank you very much for your response. I installed the \"1Password for Safari\" extension and now the icons are back.
Hi @Joy_1P thank you very much for your response. I installed the \"1Password for Safari\" extension and now the icons are back.
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Hey @Terylon, thanks for getting back to me. I definitely understand why you'd want to have clean and high-resolution icons for your data. Unfortunately, there's a known limitation with custom icons not showing via the Safari App Extension on our end. We can leave some feedback about this to our developers, but I'm afraid we don't have a timeline on if or when this will be fixed.
\n\n
That said, we recently released a new extension for Safari. This extension is modeled after the extensions in Chrome and Firefox, which does not have issues with custom icons. Could you give that new extension a try? You can get it by searching for \"1Password for Safari\" in the Mac App Store: https://cln.sh/pLVhtv
\n\n
Once you install the new 1Password for Safari extension, make sure to open Safari > Preferences > Extensions, turn on 1Password for Safari, and turn off the old Safari app extension: https://cln.sh/8Y4UZh
Hey @Terylon, thanks for getting back to me. I definitely understand why you'd want to have clean and high-resolution icons for your data. Unfortunately, there's a known limitation with custom icons not showing via the Safari App Extension on our end. We can leave some feedback about this to our developers, but I'm afraid we don't have a timeline on if or when this will be fixed.
\n\n
That said, we recently released a new extension for Safari. This extension is modeled after the extensions in Chrome and Firefox, which does not have issues with custom icons. Could you give that new extension a try? You can get it by searching for \"1Password for Safari\" in the Mac App Store: https://cln.sh/pLVhtv
\n\n
Once you install the new 1Password for Safari extension, make sure to open Safari > Preferences > Extensions, turn on 1Password for Safari, and turn off the old Safari app extension: https://cln.sh/8Y4UZh
\n\n
Let me know how that goes!
\n\n
ref: apple-5529
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@Joy_1P: Thank you. Your specialist recommend not to use own created rich icons. I was shocked, because I spend much time and efforts to create clean and high-res icons for a beautifully maintained data base. Forgive me, but I expect a solution in which my icons stored in 1Password will also be displayed in all browsers. Thanks for your understanding.
@Joy_1P: Thank you. Your specialist recommend not to use own created rich icons. I was shocked, because I spend much time and efforts to create clean and high-res icons for a beautifully maintained data base. Forgive me, but I expect a solution in which my icons stored in 1Password will also be displayed in all browsers. Thanks for your understanding.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:113533_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:113532":{"__typename":"ModerationData","id":"moderation_data:113532","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:113532":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:113532","revisionNum":1,"uid":113532,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:113529"},"conversation":{"__ref":"Conversation:conversation:113529"},"subject":"Re: Why are my password pictures not shown in Safari?","moderationData":{"__ref":"ModerationData:moderation_data:113532"},"body":"
@Terylon Hey there, I was able to locate your ticket, and I do see that one of our specialists have been in touch with you. I will take a closer look at the messages and see where I can help. Thanks for your patience.
@Terylon Hey there, I was able to locate your ticket, and I do see that one of our specialists have been in touch with you. I will take a closer look at the messages and see where I can help. Thanks for your patience.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:113532_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:113531":{"__typename":"ModerationData","id":"moderation_data:113531","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:113531":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:113531","revisionNum":1,"uid":113531,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:113529"},"conversation":{"__ref":"Conversation:conversation:113529"},"subject":"Re: Why are my password pictures not shown in Safari?","moderationData":{"__ref":"ModerationData:moderation_data:113531"},"body":"
Hello @Joy_1P, I send the e-mail according to your description but did not receive a reply mail. Did you received my e-mail?
Hello @Joy_1P, I send the e-mail according to your description but did not receive a reply mail. Did you received my e-mail?
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:113531_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:113530":{"__typename":"ModerationData","id":"moderation_data:113530","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:113530":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:113530","revisionNum":1,"uid":113530,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:113529"},"conversation":{"__ref":"Conversation:conversation:113529"},"subject":"Re: Why are my password pictures not shown in Safari?","moderationData":{"__ref":"ModerationData:moderation_data:113530"},"body":"
Hey @Terylon! I'm not quite sure if I follow. Could you take a screenshot of the issue and share it with me? Please remember to not include any sensitive information in your screenshot. For help with taking screenshots, check out this link: https://www.take-a-screenshot.org/
\n\n
As a note, there's not a way to attach a screenshot to your reply. However, you can link to it, or you can email the screenshot to us at support+forum@1Password.com.
Hey @Terylon! I'm not quite sure if I follow. Could you take a screenshot of the issue and share it with me? Please remember to not include any sensitive information in your screenshot. For help with taking screenshots, check out this link: https://www.take-a-screenshot.org/
\n\n
As a note, there's not a way to attach a screenshot to your reply. However, you can link to it, or you can email the screenshot to us at support+forum@1Password.com.
If you send an email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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1Password Team
