Unable to change my email address on this forum

g3rv4
g3rv4
Community Member
in Lounge

Hi there! I'm having issues when trying to update the email address on my profile. After entering the new email address and the password on the next screen I get this error

any tips about how to solve it? thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:subdomain

Comments

  • Jack.P_1P
    Jack.P_1P

    Hey @gmc_uy:

    It sounds like you may be running into an issue we're aware of. Please send us an email at support+forum@1password.com, mentioning that this is for the Support Community in your email, and include a link to this thread: https://1password.community/discussion/127995/unable-to-change-my-email-address-on-this-forum#latest

    We'll be happy to get you sorted out there. After emailing in, you should receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to check your message made it to the right place.

    Jack

  • g3rv4
    g3rv4
    Community Member

    ticket is [#KRN-48823-221], thanks!

  • Jack.P_1P
    Jack.P_1P

    Hey @gmc_uy:

    Perfect, thanks! I've located your ticket, and we'll be in touch soon. 😀

    Jack

    ref: KRN-48823-221

  • g3rv4
    g3rv4
    Community Member

    and this is done, thanks!

  • ag_tommy
    ag_tommy

    You're most welcome. Have a great day!

This discussion has been closed.