Super high resource usage

jvacek
jvacek
Community Member
in Desktop betas (Mac, Windows, and Linux)


I keep seeing a constant 50%+ CPU use from 1password. With it running, I'm getting +60ºC on my Apple Silicon machine.

I've submitted my Diagnostics to the team already.

1Password Version: 80700012
Extension Version: 2.3.3.beta
OS Version: macOS 12.3

Comments

  • PeterG_1P
    PeterG_1P

    Hi @jvacek - thank you for letting us know about this! Since you've sent diagnostics to our team, we'll continue the conversation over there. Thanks for informing us about this. 🙏

  • JackeyXie
    JackeyXie
    Community Member

    Me too have this problem

    same time CPU high with a lot of 1Password subprocess,

    Apple M1 Max 64GB
    MAC OS 12.3
    Chrome 99.0.4844.84

  • v-tach
    v-tach
    Community Member

    I have the same problem, 1Password for Mac 8.7.0 80700012, on BETA channel
    iMac (Retina 5K, 27-inch, Late 2015)
    Firefox Browser

    3 tabs open but more than 20 1password processes spawned

  • Blake
    Blake
    edited March 2022

    Hey folks! We've made some headway with improving this behavior in 1Password in your browser 2.3.2 and 2.3.3 Beta, so please make sure you're on the latest available version.

    Once you've updated, go ahead and give 1Password for Mac a complete restart either by force-quitting any remaining 1Password processes via Activity Monitor, or performing a quick reboot of your machine. Let us know if this fixes things for you! 💙

    Note: 1Password in your Browser 2.3.2 isn't yet available for Microsoft Edge or Safari.

  • justincbeck
    justincbeck
    Community Member

    Same issue. MANY subprocesses running and pegs all 10 of my CPUs.
    Apple M1 Pro 16GB
    MacOS 12.3
    Chrome 100.0.4896.60

  • Jack.P_1P
    Jack.P_1P

    Hey @justincbeck:

    Thanks for chiming in! Just to confirm, you've updated 1Password in your browser to 2.3.2 or 2.3.3 beta, and fully restarted 1Password for Mac? Let me know, and I can dig in further with you.

    Jack

  • justincbeck
    justincbeck
    Community Member
    edited April 2022

    I just updated (I hadn’t) so I’m going to see how it goes. I’ll reply again after a couple of days.

  • PeterG_1P
    PeterG_1P

    Thanks for the update, @justincbeck. We'll be here for anything you have to report!

  • justincbeck
    justincbeck
    Community Member

    It appears to still be happening for me. What information would be helpful to you?

  • PeterG_1P
    PeterG_1P

    @justincbeck - ah, very sorry to learn of this. Can you share your support ticket ID here so I can track things down for you? It should look something like this:

    [#AAA-12345-123]

    That'll help us make sure we've got all the relevant information in one place. 👍

    Typically, a diagnostic report from the app is the most helpful thing for our specialists, and I see that you mentioned sending some to our team at the top of this thread. That's great (and I'll be happy to follow up on that). If you find yourself in a situation where you can't send diagnostics, though - say because the app is crashing too much - you can always send us logs, which are often very informative as well. If you're not able to get diagnostics, let us know and we can show you how to get the logs.

    I hope this is helpful!

  • justincbeck
    justincbeck
    Community Member

    I don't have a support ticket but I'd be happy to create a support request if that would be helpful. Regarding a diagnostic report, I've not done that either but again, I certainly can. I'll send logs too. Let me see if I can suss out how to do both of those things.

  • PeterG_1P
    PeterG_1P
    edited April 2022

    Hi @justincbeck, my apologies - I mis-read the beginning of this thread. Mea culpa.

    In any case, it would be great to have a diagnostic report from you. Here's how you can get that to us:

    1. Open 1Password for Mac as you usually do.
    2. Up at the top of your screen, select 1Password > Preferences > Advanced > Send Diagnostics.

    This will generate a diagnostic file that you can then attach to your email to us. 👍

    And by the way, no need to send along logs if you are able to get us the diagnostic file - the diagnostics are the more comprehensive of the two.

    You can reach us at support+mac@1Password.com. We'll look for you over there! 👋

  • justincbeck
    justincbeck
    Community Member

    Hmmm... I have 1Password 7.9.4 installed through the Mac App Store. In my version I don't see a "Send Diagnostics" option where you suggested. Am I missing something? Do I have the wrong version installed?

  • justincbeck
    justincbeck
    Community Member

    I found the diagnostic utility... Sending report now.

  • PeterG_1P
    PeterG_1P

    Hi @justincbeck, thank you for sending along those diagnostics!

    Apologies for the miscommunication in my previous post. Since we're in the Desktop Betas channel, I thought you were using 1Password for Mac 8, and provided steps to get diagnostics on that version. But in any case, we'll be happy to check out the diagnostics you've got! Our team will continue this conversation on the email side to keep everything in one place. Thank you again!

This discussion has been closed.