1password login disappears immediately

Kro
Kro
Community Member
edited April 2022 in 1Password in the Browser

Hey, there. After upgrading to iOS Catalina I have the following bug on my iMac on both browser (Firefox and Safari): if I try to login to 1password the login disappears immediately (less than one second) and I can't connect. If I open 1password by opening via the spotlight search without a website login everything works perfect. Does anyone has a solution for that or noticed the same? Thx for your ideas...

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: mac OS Catalina 10.15.7

Comments

  • ag_tommy
    ag_tommy
    edited April 2022

    @kro

    Here's how to quit 1Password completely using our helper in the menu bar. Giving this a try may help sort things after that upgrade. If not, please let us know.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
    2. Quit your browser.
    3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
    4. Open your browser.

    I look forward to hearing from you.

  • Kro
    Kro
    Community Member

    Hi ag_tommy, thanks for your answer. Unfortunately still the same settings after restarting 1password. Interesting detail on the problem: with the first try the setting of 1password is english as it is after entering the password it changes to the system setting german without any changes.


  • Kro
    Kro
    Community Member

    @ag_tommy: could you check in the meantime? thx, Kro

  • ag_tommy
    ag_tommy

    @Kro

    Sorry for my delay I have been out of pocket for a few days. Please reach out to our support team using support@1password.com We may need a few more details on your setup.

This discussion has been closed.