7.9.5.BETA-0 does not appear to be working in Safari 15.3

hcharleyhcharley
Community Member

I am not seeing any password prompts for login entries today. Anyone else?


1Password Version: 7.9.5.BETA-0
Extension Version: 7.9.4.BETA-0
OS Version: 12.2.1
Referrer: forum-search:7.9.5.BETA-0

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @hcharley:

    If you fully restart 1Password (Quit 1Password completely from 1Password in the menu bar) and Safari, does that improve your state of play?

    Let me know, and if you're still running into trouble, I can dig in further with you!

    Jack

  • pcalliespcallies
    Community Member

    I see the prompts in the login fields, but I don't see the extension icon next to the address bar in Safari. I've tried restarting 1Password and Safari. I even tried restarting my computer.

    7.9.5.BETA-0

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @pcallies:

    That doesn't sound like the experience we'd like you to have. Just as a quick first step, is the 1Password extension enabled in Safari's preferences? Let me know, and if it is, I can dig in further with you.

    Jack

  • pcalliespcallies
    Community Member

    Yes, the extension is enabled.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @pcallies:

    Thanks for confirming. In that case, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • pcalliespcallies
    Community Member

    On a whim I tried disabling the extension and then enabling it. That was apparently the "kick" that the extension needed to show the icon next to the address bar. All good now.

    Thanks for being engaged here.

  • ag_tommyag_tommy

    Team Member

    @pcallies Sounds good! We'll be here if you need us.

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