I wish zooming worked. but I just tried it and no luck. Neither did the copy-to-clipboard trick. So I still can't enable one-time codes on Backblaze. 😔
I have found that this is broken 100% of the time when MacOS stage manager is enabled. As soon as I disable that detection works. Clearly this is not a workable solution.
Yes, I'm using an Apple Studio Display as a second monitor.
The 1Password main window and the Chrome browser tab with QR code are both on the Studio Display. But I did just try it without the external display (so both windows are on my MacBook) and I still get the "QR code detection failed" toast.
Although I’d previously had issues with having QR codes scanned successfully regardless of whether or not 1Password is on the same monitor or not, I tried it this morning on Hootsuite and it worked with both the app and the QR code on the same screen. (But still didn’t if they were on separate screens.)
I’m on 8.9.13 for Mac
Thank you for the replies! So that I can investigate further and file an issue with our development team I'd like to ask you both to create a diagnostics report from your Mac:
Your report is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible. Our system combined it with an earlier correspondence. Hence not receiving a new support id. I'm trying to get that sorted.
Comments
Throwing my hat in the "this isn't working" bin. My workaround was scanning the QR via the iOS app. Seems silly.
Yup, this is totally broken in 1Password on macOS. Please fix!
Zooming in worked for me.
I wish zooming worked. but I just tried it and no luck. Neither did the copy-to-clipboard trick. So I still can't enable one-time codes on Backblaze. 😔
I just submitted a support ticket to 1Password.
Totally broken. Losing support for QR codes is a deal breaker. You're going to lose me as a customer.
I have found that this is broken 100% of the time when MacOS stage manager is enabled. As soon as I disable that detection works. Clearly this is not a workable solution.
I was finally able to scan Backblaze's QR code by using the 1Password Chrome extension, instead of the Mac app, which I was trying to use.
The purple "Two-Factor auth available" banner didn't go away automatically (had to click "Ignore") but at least it's set up now. 🙌
Team Member
I'm sorry for the late reply in this thread. For those who are still facing this issue today can you please tell me the following:
I look forward to hearing from you. 🙂
-Dave
Although I’d previously had issues with having QR codes scanned successfully regardless of whether or not 1Password is on the same monitor or not, I tried it this morning on Hootsuite and it worked with both the app and the QR code on the same screen. (But still didn’t if they were on separate screens.)
I’m on 8.9.13 for Mac
Team Member
@Bikr and @jholtslander
Thank you for the replies! So that I can investigate further and file an issue with our development team I'd like to ask you both to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
usernameThe report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hey Dave,
I emailed that address on Fri, Jan 27 @ 6:52 PM MST but have not yet received an auto-response. Let me know if I need to do something else.
Team Member
@Bikr
Your report is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible. Our system combined it with an earlier correspondence. Hence not receiving a new support id. I'm trying to get that sorted.
ref: VTM-18854-439