Can't program a lock out time

garyeskow
garyeskow
Community Member
in 1Password in the Browser

I recently upgraded to 2.3.2 on my Mac, running High Sierra 10.13.6. I can no longer program 1Password to lock out after
10 minutes of inactivity. Help!!! Thanks, GE

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • kevin.li
    kevin.li

    Hi @garyeskow.

    May I ask if you are using the 1Password desktop app at the same time?

    Suppose you do, you can adjust the auto-lock settings there:

    1. Open & unlock 1Password 7 for Mac.
    2. Click the 1Password 7 menu on the top-left corner beside the .
    3. Select Preferences....
    4. Navigate to the Security section.
    5. Then, you can adjust the Auto-lock settings according to your preferences.

    image

  • garyeskow
    garyeskow
    Community Member

    Thanks for responding, Kevin. I see this, but no, I don't use both apps, just the online version. I sent a request for help to the support email four or five days ago and am surprised that they haven't responded. Again, thanks for trying to help! Gary

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hey @garyeskow - It looks like support did get back to the email you submitted. Were you able to see that? Sorry for the delay there. We can continue assisting you there 🙂

    Thanks!

  • garyeskow
    garyeskow
    Community Member

    Unfortunately, no-I've not received anything from them! Thanks...G

  • ag_tommy
    ag_tommy

    @garyeskow

    I just resent the last message from my colleagues. You may also want to check any junk or spam folders and consider adding support@1password.com to your allowed list, if it's not already present.

This discussion has been closed.