Forum Discussion

Former Member

3 years ago

in the chrome browser plugin one of my accounts is locked, cannot find a workflow to unlock

Here's what my accounts look like in the browser plugin Settings:

I am signed into both accounts in the Mac desktop 1password application. I can't figure out how to get the browser extension to unlock that second account. This has not been a problem in the past, but began with most recent chrome updates. I tried the "sign into another account" link, but it ultimately sends me to the 1password desktop app, which is already signed into the account.

1Password Version: 1Password 7 Version 7.9.4 (70904001) 1Password Sto
Extension Version: version 2.3.2
OS Version: macos 10.15.7
Referrer: forum-search:https://1password.community/search?Search=locked

browser extension

1 Reply

kevin_li
1Password Team
3 years ago
Hey @welchatquietplease.

May I confirm if your two accounts have different passwords? If so I strongly recommend changing them to the same one for convenience. Here's a helpful discussion on our community: Two accounts - now needs two different passwords every time you login? — 1Password Support Community

As mentioned in the discussion above, the 1Password 7 for Mac can currently unlock two accounts with different passwords at once. However, for our future development and safety measures. The 1Password 8 and the extension in the browser (if you use it as a standalone 1Password) will need to unlock each account separately when they have different passwords.

Can you try it again after changing to the same account password?

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Here's what my accounts look like in the browser plugin Settings:
\n

\n\n

I am signed into both accounts in the Mac desktop 1password application. I can't figure out how to get the browser extension to unlock that second account. This has not been a problem in the past, but began with most recent chrome updates. I tried the \"sign into another account\" link, but it ultimately sends me to the 1password desktop app, which is already signed into the account.

\n\n

1Password Version: 1Password 7 Version 7.9.4 (70904001) 1Password Sto
\nExtension Version: version 2.3.2
\nOS Version: macos 10.15.7
\nReferrer: forum-search:https://1password.community/search?Search=locked

","body@stringLength":"1091","rawBody":"

Here's what my accounts look like in the browser plugin Settings:
\n

\n\n

I am signed into both accounts in the Mac desktop 1password application. I can't figure out how to get the browser extension to unlock that second account. This has not been a problem in the past, but began with most recent chrome updates. I tried the \"sign into another account\" link, but it ultimately sends me to the 1password desktop app, which is already signed into the account.

\n\n

1Password Version: 1Password 7 Version 7.9.4 (70904001) 1Password Sto
\nExtension Version: version 2.3.2
\nOS Version: macos 10.15.7
\nReferrer: forum-search:locked

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in the chrome browser plugin one of my accounts is locked, cannot find a workflow to unlock","moderationData":{"__ref":"ModerationData:moderation_data:120212"},"body":"

Hey @welchatquietplease.

\n\n

May I confirm if your two accounts have different passwords? If so I strongly recommend changing them to the same one for convenience. Here's a helpful discussion on our community: Two accounts - now needs two different passwords every time you login? — 1Password Support Community

\n\n

As mentioned in the discussion above, the 1Password 7 for Mac can currently unlock two accounts with different passwords at once. However, for our future development and safety measures. The 1Password 8 and the extension in the browser (if you use it as a standalone 1Password) will need to unlock each account separately when they have different passwords.

\n\n

Can you try it again after changing to the same account password?

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