How should we be reporting sites that won't autofil from 1Password?

howartp

Hi,

I've a couple of sites that won't autofill when you select a 1Password entry in the extension dropdown.

I'll ask them here specifically, but the general question is - is this the right place/way for reporting them?

https://kb.smoothwall.com/hc/en-us - shows the 1P extension in the username field, but selecting my details in 1P just blanks the page; it never fills the field. (Same using the toolbar extension)

https://radio.southcraven.org/Deed/ - shows the 1P extension in the username field, but clicking it provides a regular browser list of recently used usernames; it never displays the 1P account list to choose from. If you go to the 1P toolbar extension and hit "autofill" it correctly populates the field contents and allows login. This is the only site that shows the regular list of usernames - Chrome autofill is disabled.

Peter

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1Password Version: Not Provided
Extension Version: 2.3.4
OS Version: Win10 1909

DenalB

Hey @howartp !

Just post the websites here and ask for help.

Furthermore, you could right-click the browser extension, select help and collect website data.

You will get a file that you could send to support@1password.com and reference to the discussion created here. 👌

lysander

Where is the file generated by Collect Page Structure stored?

DenalB

On Windows 11 it is in the download folder. Just tested it and the file collected_page_structure.json was there...

lysander

On macOS?

DenalB

I'm not using macOS. Maybe someone else could help here?

ag_tommy

@lysander

It should go to where you have all your downloads pointed. Typically the Downloads folder.

howartp

Thanks, i've sent collector logs for both sites to support.

lysander

Yes, on macOS it deposits the file in username/downloads as: collected_page_structure.json

Jack.P_1P

👍 Thanks everyone!

Jack