Response time from [email protected]

Gord_OGord_O
Community Member

What are the metrics you strive for in responding to support emails.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_tommyag_tommy

    Team Member
    edited May 26

    @Gord_O

    With large inflows of customers asking about 1Password 8 we are likely running behind in our replies. My apologies. I see your open request. I'll see if there is anything I can do to get a colleague to get a reply out to you.

    ref: QWP-82496-313

  • Gord_OGord_O
    Community Member

    @ag_tommy

    Thanks, I appreciate you checking. The slow response has been very concerning.

  • ag_tommyag_tommy

    Team Member

    @Gord_O

    My colleague Kaley has replied to you.

  • Gord_OGord_O
    Community Member

    @ag_tommy

    Thank you Sir for making that happen! I'm all good now.

  • ag_tommyag_tommy

    Team Member

    Excellent and my apologies once again on the long turn around time. Have a great evening!

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