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Response time from support@1password.com

Gord_O
Gord_O
Community Member
in Memberships

What are the metrics you strive for in responding to support emails.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_tommy
    ag_tommy
    edited May 2022

    @Gord_O

    With large inflows of customers asking about 1Password 8 we are likely running behind in our replies. My apologies. I see your open request. I'll see if there is anything I can do to get a colleague to get a reply out to you.

    ref: QWP-82496-313

  • Gord_O
    Gord_O
    Community Member

    @ag_tommy

    Thanks, I appreciate you checking. The slow response has been very concerning.

  • ag_tommy
    ag_tommy

    @Gord_O

    My colleague Kaley has replied to you.

  • Gord_O
    Gord_O
    Community Member

    @ag_tommy

    Thank you Sir for making that happen! I'm all good now.

  • ag_tommy
    ag_tommy

    Excellent and my apologies once again on the long turn around time. Have a great evening!

This discussion has been closed.