Upgrade from individual to family

4xP_4xP_
Community Member

Hi!

I apologize for the post, but it seems that every time I try to submit a ticket I don’t get a reply, which means the email never went through? I check every nook and cranny of my email -inbox, junk, you name it.

I was wondering if I can get some assistance in upgrading my account from an individual account to a family account. Currently, I have an in-app subscription.

I appreciate the help!

Comments

  • ag_josephineag_josephine

    Team Member

    Hi @4xP_

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • InnoInno
    Community Member

    Hi there,

    I have a license for a longtime, now running 1PW7
    I received in the 1PW app (on my Mac) an offer for a 50% discount for three years. What do I get? And what will it cost? I can't find it. I have no idea how it works. There is no button for existing accounts. Can you pls give me more info?

    Thanks in advance

  • joshua_1pjoshua_1p

    Team Member

    Hey @Inno

    I would love to help with this. To avoid sharing private information here, can you send us an email to [email protected] so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

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