Account frozen

Community Member
edited June 5 in Purchasing

Hi 1password Team,
my subscription expired. I renewed paying through iOS but my account still frozen.
How can I solve this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided


  • Dave_1PDave_1P

    Team Member

    Hello @gorino! 👋

    I'm sorry to hear that you're having trouble with a frozen account. I see that you're already speaking with one of my colleagues over email and I recommend that you continue the conversation there since we don't have access to your billing information here on the forums. To prevent duplication of effort I'm closing this thread. 🙂

    ref: UPW-14848-818

This discussion has been closed.