Failed to convert account to a 1Password Families Account. Billing Provider Incorrect

kbedalov

We have 1Password for Business.
Under the Profile, it indicated that I could use an existing account to tie to a Families account.
I select that, it prompts for a Family name. I enter one.
Then I received the error
Failed to convert account to a 1Password Families Account. Billing Provider Incorrect

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Failed to convert account to a 1Password Families Account. Billing Provider Incorrect

Jack.P_1P

Hi @kbedalov:

I'm sorry to hear you're running into trouble linking your work account! I see you've recently reached out to us via email as well about this. To protect your privacy, we're unable to discuss account specific concerns like billing here in public on the Support Community, so one of my colleagues will reply to your email soon. Keep an eye out!

Jack

chr1s

Same problem here.

Jack.P_1P

Hi @chr1s:

As I mentioned above, we're unable to discuss account specific concerns like billing here in public on the Support Community. Reaching out to us via email at support@1password.com with a brief description of the error you're seeing would be best. Be sure to send the email from the email account you've used to create your 1Password account. After emailing in, you'll receive a reply from BitBot, our helpful robot assistant, that includes a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and make sure your email has gotten to the right place.

Jack

chr1s

Ah. Thought you could map my user ID to my email. Anyways, thanks for helping out. Here it is: #FGV-63344-645.

Chris

Ben

Thanks @chr1s. I see my colleague Kaley on our billing team has been in touch and it looks like things are progressing. If we can be of further assistance here on the forum, please don't hesitate to start a new thread.

Ben

ref: FGV-63344-645