Failed to convert account to a 1Password Families Account. Billing Provider Incorrect

kbedalovkbedalov
Community Member

We have 1Password for Business.
Under the Profile, it indicated that I could use an existing account to tie to a Families account.
I select that, it prompts for a Family name. I enter one.
Then I received the error
Failed to convert account to a 1Password Families Account. Billing Provider Incorrect


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Failed to convert account to a 1Password Families Account. Billing Provider Incorrect

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @kbedalov:

    I'm sorry to hear you're running into trouble linking your work account! I see you've recently reached out to us via email as well about this. To protect your privacy, we're unable to discuss account specific concerns like billing here in public on the Support Community, so one of my colleagues will reply to your email soon. Keep an eye out!

    Jack

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