When I sign up for a new website, why does it not ask me to save it?

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jolian
jolian
Community Member
edited June 2022 in 1Password in the Browser

I was trying to sign up for a new website and I did it, but 1password did not prompt me to save the login

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: Not Provided

Comments

  • DenalB
    DenalB
    Community Member
    Options

    Hi @jolian !

    Actually, there is no popup asking you to save the login. But there should be an inline question to save the login.

    Did you see this question? But it popps up inline before account creation is done.

    You can read more about it here:
    Get started with 1Password in your browser

  • jolian
    jolian
    Community Member
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    It did not pop up!

  • DenalB
    DenalB
    Community Member
    edited June 2022
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    Maybe the fields on the website were not detected. Did 1Password suggested a password in the password field?

    What's the URL?

  • kevin.li
    kevin.li
    Options

    Hi @DenalB,

    Thanks for your help, as always.

    Hi @jolian,

    Do you see the 1Password icon in the toolbar area? What does it do when you click on it?

    Can you also go to our testing website: Test Autofill? Do you see the 1Password icon in the input field? Let's type something inside the form. Do you see the inline menu suggestion of "Save in 1Password", as shown below:

    In addition, can you share the website for us to test? Can you also let me know which browser you are using?

    Looking forward to your reply.

This discussion has been closed.