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Former Member's avatar
Former Member
3 years ago

When I sign up for a new website, why does it not ask me to save it?

I was trying to sign up for a new website and I did it, but 1password did not prompt me to save the login

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: Not Provided

browser extension
  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi DenalB,

    Thanks for your help, as always.

    Hi @jolian,

    Do you see the 1Password icon in the toolbar area? What does it do when you click on it?

    Can you also go to our testing website: Test Autofill? Do you see the 1Password icon in the input field? Let's type something inside the form. Do you see the inline menu suggestion of "Save in 1Password", as shown below:

    In addition, can you share the website for us to test? Can you also let me know which browser you are using?

    Looking forward to your reply.

  • DenalB's avatar
    DenalB
    Frequent Contributor
    3 years ago

    Maybe the fields on the website were not detected. Did 1Password suggested a password in the password field?

    What's the URL?

  • DenalB's avatar
    DenalB
    Frequent Contributor
    3 years ago

    Hi @jolian !

    Actually, there is no popup asking you to save the login. But there should be an inline question to save the login.

    Did you see this question? But it popps up inline before account creation is done.

    You can read more about it here:
    Get started with 1Password in your browser