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Former Member's avatar
Former Member
3 years ago

New user, stuck with 2 passwords

New user with >50 log ins added so far. HELP! I changed my master PW to make it stronger, saved it, reopened 1Pass after quitting it, can see the PW listed when I check...BUT, I was not able to open 1Pass with that new PW. I had to revert back to my first PW in order to open 1Pass--which is not longer listed inside of 1Pass. ???? All this on my Mac.
2. Also, I set up multiple vaults in different categories. Now I wonder is this is a mistake. Is the information in my Personal Vault more secure. I am an individual, not using a family plan. Thanks so much.

1Password Version: brand new 6/22
Extension Version: Not Provided
OS Version: Mac 12.01

browser extension

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    You're very welcome. Feel free to get in touch if there's anything else we can help you with in the future.

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    That would be much appreciated. Donna

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @donnacc:

    Thanks for writing in. Since you've emailed us as well, continuing the conversation there would be your best bet. I'll let the team there know so they can follow up with you soon. Keep an eye out for our email to you!

    Jack

    ref: PIF-23458-725

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New user with >50 log ins added so far. HELP! I changed my master PW to make it stronger, saved it, reopened 1Pass after quitting it, can see the PW listed when I check...BUT, I was not able to open 1Pass with that new PW. I had to revert back to my first PW in order to open 1Pass--which is not longer listed inside of 1Pass. ???? All this on my Mac.
\n2. Also, I set up multiple vaults in different categories. Now I wonder is this is a mistake. Is the information in my Personal Vault more secure. I am an individual, not using a family plan. Thanks so much.

\n\n
\n\n

1Password Version: brand new 6/22
\nExtension Version: Not Provided
\nOS Version: Mac 12.01

","body@stringLength":"720","rawBody":"

New user with >50 log ins added so far. HELP! I changed my master PW to make it stronger, saved it, reopened 1Pass after quitting it, can see the PW listed when I check...BUT, I was not able to open 1Pass with that new PW. I had to revert back to my first PW in order to open 1Pass--which is not longer listed inside of 1Pass. ???? All this on my Mac.
\n2. Also, I set up multiple vaults in different categories. Now I wonder is this is a mistake. Is the information in my Personal Vault more secure. I am an individual, not using a family plan. Thanks so much.

\n\n
\n\n

1Password Version: brand new 6/22
\nExtension Version: Not Provided
\nOS Version: Mac 12.01

\n","kudosSumWeight":0,"postTime":"2022-06-17T11:16:03.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:38702_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":49},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ifferent categories. Now I wonder is this is a mistake. Is the information in my Personal Vault more secure. I am an individual, not using a family plan. Thanks so much. \n\n \n\n 1Password Version: 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New user, stuck with 2 passwords","moderationData":{"__ref":"ModerationData:moderation_data:38705"},"body":"

You're very welcome. Feel free to get in touch if there's anything else we can help you with in the future.

\n\n

Jack

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That would be much appreciated. Donna

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Hi @donnacc:

\n\n

Thanks for writing in. Since you've emailed us as well, continuing the conversation there would be your best bet. I'll let the team there know so they can follow up with you soon. Keep an eye out for our email to you!

\n\n

Jack

\n\n

ref: PIF-23458-725

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