Face ID Not Working [This is a known issue that our developers are working to fix]

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Comments

  • rujamajocorujamajoco
    Community Member

    I thought it was just me with this issue. Within Safari extension on IOS it never offers FaceID , only password. But outside of Safari it always offers faceid.

    I agree the developer should have fixed these issues by now. I am looking for an alternative now after 6 years with 1password. It is becoming unwieldy and V8 is not an improvement in most of its aspects. Performance is quicker, but functionality getting confusing.

  • BootsiesBootsies
    Community Member

    I have upgraded to 1Password 8 for IOS. Recently had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Recent update from 1 Password has not fixed this issue with me accessing my 1Password app on my iPhone. Can you please advise?

  • JcornettoJcornetto
    Community Member

    Using 8.9.7. Had to reset my face id on my phone and now face id works everywhere but 1password

  • JcornettoJcornetto
    Community Member

    It always says I need to use my password before I can use face id. Using iOS 16.1

  • BootsiesBootsies
    Community Member

    I am having the same issue and even after deleting my app and reinstalling it still doesn’t work. Latest app update did nothing to fix this issue. Will not complete the process to open the app without entering the password. Every other app on my phone works without any issues using face log in.

  • Kh0rnKh0rn
    Community Member
    edited November 4

    Having the similar issue now.
    Autofill fails FaceID check on iPhone 14 Pro Max iOS16.1.
    Strang thing is that it is instantly failing.
    Normally if you turn the phone away, the system would wait for a face to come "in rang" to check.
    Now it's just instability failing/vibrating if I click on a login. Doesn't matter if a face is there or not.

    EDIT: This started the last few days out of the blue, maybe after the iOS 16.1 update. I did NOT do any kind of reset settings etc.
    Only thing that was changed is the Master password roughly a month ago. But autofill was working fine afterwards.

    iPhone 12 Pro Max running iOS 16.1 does not have the problem

  • Kh0rnKh0rn
    Community Member

    On the iPhone 12 Pro Max, it is reproducible failing one time like on the 14PM after turning Autofill off and on again in settings.
    After the one time fail it's working fine again.
    Not so on the 14PM.

    It's feels like a tow different APIs from FaceID used, because the failed attempt counter is not getting reset.
    After the instant fail when clicking on the login, manually clicking on FaceID button in the "Autofill login popup" works.
    But after roughly the five+- website the Mastepassword is needed although there were successful authentications in between.

  • nprnpr
    Community Member
    edited November 6

    I had to reset my iPhone 14 Pro, and now 1Password 8 will not take my FaceID. The FaceID popup does come up from the dynamic island, followed by a green check-mark in the popup when it gets accepted, then I'm prompted by 1Password to enter my password manually. Every. Single. Time. All my passwords for other apps etc. are very long and complex and stored in 1Password, so this is a showstopper in getting my phone back up and running. I've tried restarting my phone, disabling/enabling FaceID in the app, and deleting and reinstalling the app. Any suggestions before I change my 1Password master password to "123"?


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser:_ Not Provided

  • jdiv726jdiv726 Junior Member
    Community Member

    I know this is an old thread but I have the same problem on my 13 Pro. Has there been any progress on this situation? Very frustrating.

  • jdiv726jdiv726 Junior Member
    Community Member

    Same here on my 13 Pro. There’s another thread named “iOS 16 and Face ID” which was started in September. 2 months and nothing?

  • aphonicaphonic
    Community Member

    Dave is Face ID working again? It still doesn’t work on my iPhone 13 Pro. I just get the no shake every time, everything else works with Face ID, which indicates it’s properly configured to me.

  • jackbrannenjackbrannen
    Community Member

    When I open 1PW on my iPhone, it triggers the FaceID authentication. The FaceID works successfully, shows a checkmark, and then goes away. But then 1PW doesn't unlock. Instead it says, "That didn't work. Check your password or try again." Then I have to type in my master password to get in.


    1Password Version: 8.9.7
    Extension Version: Not Provided
    OS Version: iOS 16.1
    Browser:_ Not Provided

  • mkor89mkor89
    Community Member

    Same issue as everyone — had to reset my phone settings a couple weeks ago and since then faceid on 1password (only) doesn't work.

    Is there any movement on this issue? I am currently trying out other options, it's kinda dealbreaker to me that this seems to have lasted months.

  • pappjopappjo
    Community Member

    It seems everyone having this issue reset their settings for some reason. I haven’t read one post on any forum, and I’ve asked on several of them, about this issue from anyone who didn’t reset their settings. This is the only forum where I’ve even seen this mentioned. I was hesitant to install 8 because of the posts here but I have now installed 8, and deleted 7, on my phone with no issues. Face ID works perfectly every time. That suggests to me that there is an iOS issue for those who did this settings reset. Which also suggests that the solution will have to come from an Apple update with Agilebits and other developers working with them.

  • milkaCHmilkaCH
    Community Member

    I did reset of my settings and I have FaceID issue. The point is that 1password is the only one application that is not working with FaceID authentication after that reset (seems to be also the common input I got elsewhere). This doesn’t seem to be an Apple issue, otherwise many applications should have the same problem with FaceID.

  • johnconnersjohnconners
    Community Member

    @pappjo: FYI - I've never reset my phone and had the problem as soon as I installed iPassword 8. However I directly reported it to support via email rather than using the forum so don't assume it only applies to those who reset their phones, I'm one!

  • pappjopappjo
    Community Member

    I’m not assuming it only happens to those who reset settings but that’s the vast majority of cases reported here. I’ve asked on several of Apple’s own forums and never got any replies except one person who stated he had never seen the issue. I do believe there is something specifically causing the issue. But even on the App Store reviews the only ones mentioning the issue also mentioned that settings were reset. I think it’s safe to say that it’s not a widespread problem. I had hesitated using 8, still have 7 on my iPad, until I got some feedback in those other forums. Until your post I haven’t seen any here that didn’t mention the reset. So I went ahead and installed it on my phone with no such issues with Face ID.

  • Hi @jackbrannen, we're really sorry for the trouble here. This is an issue that the team is working hard to resolve and we hope to have a fix for it soon. Your best bet is to keep 1Password up to date so that you have the fix as soon as it's available: https://support.1password.com/update-1password/

    It will also be in our release notes: https://releases.1password.com/ios/

    Some users have opted to redownload 1Password 7 to regain Face ID functionality. If you had previously downloaded version 7, you can find it in your app purchase history.

    Thanks for your patience while we work on a solution. I've added you to our list of affected users and someone will reach out when it's resolved!

  • jackbrannenjackbrannen
    Community Member

    Thanks for the update. Respectfully, my "subjective experience" with 1Password is that there always seem to be little things breaking, suggesting an ongoing QA problem. It's not fun.

  • rigourmicrohydrinrigourmicrohydrin
    Community Member

    @mallory.j_1P – please add me to the list of affected users.

  • hoelleinhoellein
    Community Member

    Have been experiencing this for about 4 months now. Pretty much stopped using the app on iOS.

  • FezVrastaFezVrasta
    Community Member

    @mallory.j_1P is there any chance you could implement a workaround like the one I described here?
    https://1password.community/discussion/comment/663244/#Comment_663244

  • spinksjspinksj
    Community Member

    +1 experiencing this problem as well.

  • @jackbrannen I'm sorry to hear you've had that experience with 1Password so far. We're always working on improving, and you can reach out to us anytime here in the forums or by email at [email protected] if something isn't working quite right.

    @rigourmicrohydrin, @hoellein, @spinksj I've added you to our list as well, thanks for letting me know.

    @FezVrasta thanks for the suggestion, I've passed it along to the team! Our developers are working on a fix that will allow 1Password for iOS to avoid the biometric unlock issue entirely and we plan to include that fix in a future update as soon as we can. We understand how important biometrics are for users and appreciate your continued patience.

  • LordGiottoLordGiotto
    Community Member

    Hi @mallory.j_1P, could you please add me to the list as well?
    I'm looking forward to this issue being fixed so I can start using 1Password 8 again!
    Thanks :)

  • rtexasrtexas
    Community Member

    Same. This is extremely frustrating. How isn’t this fixed yet? This is literally losing people to iCloud Keychain by the day.

  • indervoortindervoort
    Community Member

    Hi all. I am experiencing the same problem and my iPhone is running on iOS 16. Is there meanwhile anything I can do to fix this as it is really annoying to enter the password each time? Best regards, Holger

  • jjochenjjochen
    Community Member

    Same issue here after settings reset 😤😭

  • part121part121
    Community Member

    @indervoort the easiest thing to do is to delete 1Password 8 and reinstall 1Password 7. It still works properly.

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