The Safari extension 2.3.7 becomes unresponsive on awaking computer (MacOS 12.4)
After awaking from sleep, the extension is locked, and there is no response to clicking. Nothing works to engage 1Password in Safari, there's not autofill, etc. Works perfectly fine in other browsers, just an issue with the Safari implementation (and Safari is my default main-use browser). I can restart the computer and then it works, but obviously that is a painful solution. I've seen people have similar issues in the forums from years ago but can't find a solution to this.
1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.4
Browser:_ Safari
Referrer: forum-search:The Safari extension 2.3.7 becomes unresponsive on awaking computer (MacOS 12.4)
Comments
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Hey @chrisrosenbaum, sorry about the issues you're seeing in 1Password for Safari. Does it help if you right-click on the 1Password icon in Safari, click Settings, go to General and turn off/on Integrate with 1Password App?
In the meantime, I'd like you to reproduce the behavior and send over the following so we can take a closer look at what may be going on:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/132655/the-safari-extension-2-3-7-becomes-unresponsive-on-awaking-computer-macos-12-4#latest
- Your forum username: chrisrosenbaum
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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