Recent update 1pw8 ( from 1pw7) won't open and fill ? Mac OS

2kilo
2kilo
Community Member
in 1Password in the Browser

Long time loyal 1pw user.Always recommend 1pw to others.After recent update it created one more 1pw and left 1pw7, so I have two.
None of them will open and fill. Contacted 1pw 4 times, 4 emails on 4 separate days?
Still waiting to have it sorted out.In the past support was much faster.
Disappointed as payment is taken on due date and now I can not use 1pw?
I decided to join this community to perhaps get faster help.
I m not a computer geek, but in the past help was received in more timely fashion and it got resolved fast.
Also if you are on Mac OS right after you close 1pw check it out go to:
Finder, Apps and click to open 1pw .It opens without prompting to enter password.... !
I sure hope that the 1pw will be able to respond to its members in more timely fashion.
Thank you:

1Password Version: 1pw7 + 1pw8
Extension Version: Not Provided
OS Version: Monterey 12.5.1
Browser:_ safari

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @2kilo! Sorry for the delay in our response. Have you been able to get some help? I couldn't find a ticket linked to the email address you're using in this forum, but if you still need help, please let me know. If you can provide some information on the steps you're taking and the unexpected behavior that is occurring, that would be really helpful.

  • 2kilo
    2kilo
    Community Member

    Thanks for reaching out.Unfortunately I am still waiting for help!
    Steps I'm taking is waiting for help.I don't know how to fix it!!!
    Everything was fine until I Updated to 1pw8 (from 1pw7 )and somehow ended up having both 1pw7 and 1pw8 in my dock , but both won't open and fill.Open and fill does nothing!
    Its working fine on my I phone and I pad as I m ignoring prompts to update to 1pw8.
    Need to get it working on my MacBook Air.
    It maybe be easier if I go back to 1pw7 which was working fine.
    Thank you

  • Joy_1P
    Joy_1P
    1Password Alumni

    @2kilo Do you have a support ticket number? If you do, please let me know so that I can help.

  • 2kilo
    2kilo
    Community Member

    Thank you kindly Joy: Just to let you know: today I received reply from your team .
    Hopefully it can get resolved really soon.
    Thanks and don't want to duplicate request for help.
    Seems that they too are busy, with slow response , but hopefully will get it fixed soon.Fingers crossed.....

  • ag_tommy
    ag_tommy
    edited August 2022

    That's great you got a reply from the team. Please follow up with our colleagues as needed.

This discussion has been closed.