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Forum Discussion
1Password8 Chrome extension not working
After years of using 1Password7 without issue, I upgraded to 1Password8 and created a 1Password.com account. That's when the problems started. Here is what I cannot do:
- Fill in username or password in web page form field using 'use 1Password' icon in form field. Nothing happens
- auto fill username or password in web page form field using keyboard shortcut. Nothing happens
- Click 1Password browser extension button and click Open 1Password button. Nothing happens
The only thing that works is the desktop app.
I have uninstalled and reinstalled the browser extension.
I have uninstalled and reinstalled Chrome.
I have tried using Chrome with only the 1Password8 browser extension installed.
I am very frustrated and hope you can help.
1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Win 10 Pro build 19043
Browser:_ Chrome
Hey @JBG123, sorry for the issues that you're seeing. Could you try the following to see if it helps?
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Fully quit 1Password app and browser.
- Restart the 1Password app and then open browser.
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, re-enable "Integrate with 1Password app".
- Test the extension at https://fill.dev/form/login-simple. Save a test login and try filling it.
If that doesn't help, I'd like you to reproduce the problem and send over the following so we can take a closer look at what may be going on:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/132982/1password8-chrome-extension-not-working#latest
* Your forum username: JBG123You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
