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Former Member

3 years ago

1Password for Safari on MAC stopped working after a few weeks- what to do?

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

browser extension

18 Replies

Former Member
3 years ago
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1P_Tommy

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.
Former Member
3 years ago
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After entering my log-in info and then right-click the 1Password icon, and then hit save login, the whole page grays slightly and becomes unresponsive. I can't click on anything.
steph_giles
1Password Team
3 years ago
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Hey @mkingsley,

I have tested https://identity.wa.aaa.com/Account/Login and don't seem to be experiencing issues.

Can you try the below steps to manually save you login to see if get things working on this page:

Visit the sign-in page

Enter your username and password. Don’t click Sign In.

Right-click the 1Password icon in your browser’s toolbar and choose Save Login.

Give the login a name, choose a vault, then click Save.

Now test to see if you can fill your login.

I hope this helps!
Former Member
3 years ago
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It won't work on this one for example.
https://identity.wa.aaa.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dmembershipmanagementclient%26redirect_uri%3Dhttps%253A%252F%252Fsecure.wa.aaa.com%252Fmembermanagement%252F%26response_type%3Did_token%26scope%3Dopenid%2520profile%2520email%2520phone%2520aaawa_member%26state%3DOpenIdConnect.AuthenticationProperties%253Dd1e5HXMzOaSLhR0I13tO3hS58Z0NgAlAZIeu71w1nP7M_x-4on5It69vjq4whgw4_os7Vx1wyMo31ESTjodD-p5jeikz1bQUBVNh52VEymPu4Hd_yHzJE3lLM5X6e6iGmLBnNforjN7j7q2mYujnFrzgJHcZcyYppzq6JuNba5Xx8FGaL3GIlrhwc22P350NVByZhkvCLREpVkmBEqx-BT_y3XMAA5Vjj2wNjQtDHaQuSMTz6I8soWB0xkKhVwgu%26response_mode%3Dform_post%26nonce%3D637999772836361399.ZjQwZjUwZGItNzc5YS00MWRiLTllYTktMDJhYTJiODFkMzU4Y2RmODM1MDAtZjZhYy00ZWQyLTliMjktMjQ3ZWNhYTllYTAy%26acr_values%3D%252Fmembermanagement%252F%26x-client-SKU%3DID_NET472%26x-client-ver%3D6.17.0.0
Former Member
3 years ago
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It's hit or miss with various websites. Some work, some don't. Chrome works fine. I'm on a MacBook Pro M1 Max running the latest Monterey. My 1Password8 is up to date also.
1P_Tommy
Moderator
3 years ago
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@realdannys

Can you submit a screenshot? Video? If you'd rather do that via email you can do so. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Please, do not send in 📸 containing sensitive information. e.g., passwords. Additionally, never share your 1Password password or Secret Key with anyone, including us!

ᐅ How to take a screenshot or  Apple Support - Take a screenshot using your Mac, or Take a screenshot using your iPhone: or Take a screenshot on your iPad
Former Member
3 years ago
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1P_Tommy - there is a url, the vault is there - it seems to crash and require a full force quit to get it working again (for a while)
1P_Tommy
Moderator
3 years ago
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@realdannys

It sounds like we may not be showing a suggestion as if a URL is not saved in the login. Can you confirm the login have a valid URL and matches the site in question?
1P_Tommy
Moderator
3 years ago
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@mkingsly

What is the site in question? If you can share it? It could be something er need to refer to development. If I can create a test account and check this it might help.
1P_Tommy
Moderator
3 years ago
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Done @mkingsley

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1P_Tommy

\n\n

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.

\n\n

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\n\n

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After entering my log-in info and then right-click the 1Password icon, and then hit save login, the whole page grays slightly and becomes unresponsive. I can't click on anything.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-29T22:59:11.000-07:00","lastPublishTime":"2022-09-29T22:59:11.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60106","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"186","rawBody":"

After entering my log-in info and then right-click the 1Password icon, and then hit save login, the whole page grays slightly and becomes unresponsive. I can't click on anything.

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:60106_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:17244":{"__typename":"User","id":"user:17244","uid":17244,"login":"steph_giles","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-21T08:31:22.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/9V0TRRAA0RD8.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:17244"},"ModerationData:moderation_data:60105":{"__typename":"ModerationData","id":"moderation_data:60105","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:60105":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17244"},"id":"message:60105","revisionNum":1,"uid":60105,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:60089"},"conversation":{"__ref":"Conversation:conversation:60089"},"subject":"Re: 1Password for Safari on MAC stopped working after a few weeks- what to do?","moderationData":{"__ref":"ModerationData:moderation_data:60105"},"body":"

Hey @mkingsley,

\n\n

I have tested https://identity.wa.aaa.com/Account/Login and don't seem to be experiencing issues.

\n\n

Can you try the below steps to manually save you login to see if get things working on this page:

\n\n

Visit the sign-in page
Enter your username and password. Don’t click Sign In.
Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
Give the login a name, choose a vault, then click Save.

\n\n

Now test to see if you can fill your login.

\n\n

I hope this helps!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-29T01:49:59.000-07:00","lastPublishTime":"2022-09-29T01:49:59.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60105","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"666","rawBody":"

Hey @mkingsley,

\n\n

I have tested https://identity.wa.aaa.com/Account/Login and don't seem to be experiencing issues.

\n\n

Can you try the below steps to manually save you login to see if get things working on this page:

\n\n

Visit the sign-in page
Enter your username and password. Don’t click Sign In.
Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
Give the login a name, choose a vault, then click Save.

\n\n

Now test to see if you can fill your login.

\n\n

I hope this helps!

It won't work on this one for example.
\nhttps://identity.wa.aaa.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dmembershipmanagementclient%26redirect_uri%3Dhttps%253A%252F%252Fsecure.wa.aaa.com%252Fmembermanagement%252F%26response_type%3Did_token%26scope%3Dopenid%2520profile%2520email%2520phone%2520aaawa_member%26state%3DOpenIdConnect.AuthenticationProperties%253Dd1e5HXMzOaSLhR0I13tO3hS58Z0NgAlAZIeu71w1nP7M_x-4on5It69vjq4whgw4_os7Vx1wyMo31ESTjodD-p5jeikz1bQUBVNh52VEymPu4Hd_yHzJE3lLM5X6e6iGmLBnNforjN7j7q2mYujnFrzgJHcZcyYppzq6JuNba5Xx8FGaL3GIlrhwc22P350NVByZhkvCLREpVkmBEqx-BT_y3XMAA5Vjj2wNjQtDHaQuSMTz6I8soWB0xkKhVwgu%26response_mode%3Dform_post%26nonce%3D637999772836361399.ZjQwZjUwZGItNzc5YS00MWRiLTllYTktMDJhYTJiODFkMzU4Y2RmODM1MDAtZjZhYy00ZWQyLTliMjktMjQ3ZWNhYTllYTAy%26acr_values%3D%252Fmembermanagement%252F%26x-client-SKU%3DID_NET472%26x-client-ver%3D6.17.0.0

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-28T10:29:48.000-07:00","lastPublishTime":"2022-09-28T10:29:48.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60104","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1820","rawBody":"

It's hit or miss with various websites. Some work, some don't. Chrome works fine. I'm on a MacBook Pro M1 Max running the latest Monterey. My 1Password8 is up to date also.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-28T10:10:27.000-07:00","lastPublishTime":"2022-09-28T10:10:27.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60103","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"183","rawBody":"

It's hit or miss with various websites. Some work, some don't. Chrome works fine. I'm on a MacBook Pro M1 Max running the latest Monterey. My 1Password8 is up to date also.

@realdannys

\n\n

Can you submit a screenshot? Video? If you'd rather do that via email you can do so. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

\n\n

Please, do not send in 📸 containing sensitive information. e.g., passwords. Additionally, never share your 1Password password or Secret Key with anyone, including us!

\n\n

ᐅ How to take a screenshot or  Apple Support - Take a screenshot using your Mac, or Take a screenshot using your iPhone: or Take a screenshot on your iPad

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-28T08:23:21.000-07:00","lastPublishTime":"2022-09-28T08:23:21.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60089/message:60102","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"946","rawBody":"

@realdannys

\n\n

Please, do not send in 📸 containing sensitive information. e.g., passwords. Additionally, never share your 1Password password or Secret Key with anyone, including us!

\n\n

ᐅ How to take a screenshot or  Apple Support - Take a screenshot using your Mac, or Take a screenshot using your iPhone: or Take a screenshot on your iPad

1P_Tommy - there is a url, the vault is there - it seems to crash and require a full force quit to get it working again (for a while)

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- there is a url, the vault is there - it seems to crash and require a full force quit to get it working again (for a while)

@realdannys

\n\n

It sounds like we may not be showing a suggestion as if a URL is not saved in the login. Can you confirm the login have a valid URL and matches the site in question?

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@realdannys

\n\n

It sounds like we may not be showing a suggestion as if a URL is not saved in the login. Can you confirm the login have a valid URL and matches the site in question?

@mkingsly

\n\n

What is the site in question? If you can share it? It could be something er need to refer to development. If I can create a test account and check this it might help.

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@mkingsly

\n\n

What is the site in question? If you can share it? It could be something er need to refer to development. If I can create a test account and check this it might help.

Done @mkingsley

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Done @mkingsley

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