Family Plan, My personal, and My Wife's personal. non of our pictures match our respective accounts

rbruggerrbrugger
Community Member

Family Plan, My personal, and My Wife's personal. non of our pictures match our respective accounts with in the family acct


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  • rbruggerrbrugger
    Community Member

    I am the owner of the family plan. I named it the "family plan" and added a pic of my family..
    When I log in with BROWSER I see my pic and my vaults.
    When I click the button PEOPLE I see 2 users. Me with my pic and wife with her pic.
    when I log in with the APP I see the title "family plan" and the pic of my family and MY vaults.
    When my wife logs in with the APP she sees the title "family plan" and a pic of our family and HER vaults.
    It seems like we should be seeing our own pic when we log in to the APP.
    Did I do something wrong?

  • GreyM1PGreyM1P

    Team Member

    Hi @rbrugger

    When you unlock 1Password on your device (not in the browser), you'll see your "family portrait", the icon that represents the whole family account, rather than just you.

    If you've set a photo of you as the Family Portrait, then all users of the family account would see that when they unlock 1Password. You can change your Family Portrait by following these steps:

    1. Sign in to your account at 1Password.com.
    2. Click Settings on the right-hand sidebar.
    3. Click the 🔽 down arrow on the current family portrait and choose a new preset icon, or click the + plus icon to upload one of your own.

    You can also change your user avatar, the icon which represents you individually within the family. Here's what to do:

    1. Sign in to your account at 1Password.com.
    2. Click your name in the top-right corner and choose My Profile.
    3. Under your name in the top-left corner, click Edit Details, then the 🔽 down arrow on the current user avatar. Choose a new preset icon, or click + to upload a custom icon.

    Make sure that the family portrait isn't specific to any one of you and that each user of the family account sets their own user avatar if they want. Then everything will look as it should do. Please let me know if you have any questions, or would like any further help. :)

    — Grey

  • edwardssonedwardsson
    Community Member
    edited November 7

    I have got the same problem and I do believe that even if I have a Family Plan, I should be able to see my own picture when I unlock 1Password in my iPhone or my iPad. The same goes for the rest of the family. We all wants to b able to see our own pictures while log in to our personal accounts (that are included within our family account).

    Thanks for the explanations how to change the avatars/pictures, but it does not solve the problem. The problem is still that it is not showing the correct picture/avatar while unlocking the 1Password on the individual basis.

  • GreyM1PGreyM1P

    Team Member

    @edwardsson

    We show account pictures, such as the family portrait for family accounts, so that you can tell what's what, especially if you have more than one account added to 1Password. If 1Password showed your user avatar all the time, you might see a picture of yourself multiple times without knowing what account that belonged to. Take my lock screen as an example:

    image

    As you can see, I'm able to tell which account is which based on the account picture, rather than seeing my user avatar three times. If it showed my user avatar three times, I'd have to hover my pointer over each account and look at the tooltip to see what account each one represents.

    The only way the members of your family would not see the family portrait, and would only see themselves, would be if they were all to use individual accounts. I hope that explains why 1Password works this way, but if you have any questions, please do let me know. :)

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