CIBC On-Line Card Number Not Being Entered!

Joelc
Joelc
Community Member
edited November 2022 in 1Password in the Browser

I am posting this in the Windows Forum noting I have this problem on _ALL O_F 1Password for iOS, macOS and Windows.

I have had this problem for the last two to three weeks and would really like to get it solved.

The Problem: When I try to log onto CIBC On-line (see https://www.cibconline.cibc.com/ebm-resources/online-banking/client/index.html#/auth/signon ) 1Password does not complete / fill the "card number" field; that is a) 1Password does enter the card number credentials in the card number name field and b) 1Password "associates" the card number field with the my visa an dotter credit cards (i.e., when I place the cursor in teh card number field I get a drop down list of every credit card I have but NO CIBC ON LINE BANKING CARD NUMBERS). Worth not in the CIBC On-line Password field IS properly entered!

Please advise how I can fix the problem or, if teh problem is on 1Password's end, please fix it.

Would really love to get this fixed.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @Joelc! 👋

    I'm sorry that 1Password is running into filling issues on the CIBC website. I see that one of my colleagues has already opened an internal issue for this and our developers will investigate further. While I can't make any promises, we should be able to update 1Password's filling brain to improve the situation here.

    Thank you for reporting the issue. 🙂

    -Dave

    ref: dev/core/core#18322

  • Joelc
    Joelc
    Community Member

    Hello @Dave_1P :

    I appreciate ALL of a) the response and b) that it is not me (i.e., others have the same experience) and c) that it is being worked on.

    I hope that you can get this resolved shortly so that.

    Would appreciate you keeping me posted on your progress.

    Thank you.

  • Joelc
    Joelc
    Community Member
    edited November 2022

    @Dave_1P : Good morning. I would appreciate any update you can provide on this fix as it appears -- at least to an outsider like me -- that it is taking an extended period of time to fix, particularly given that I log onto CIBC online banking everyday to pay bills, etc. Thank you.

  • Dave_1P
    Dave_1P

    @Joelc

    I'm sorry for the delayed response. I don't have any updates to provide at the moment, the issue has been filed with our developers and is in the backlog to be further investigated.

    For the moment, you can save a new Login item using the following method as a workaround:

    1. Navigate to the login page of the website.
    2. Enter your details in all fields and click "Save in 1Password".
    3. Give the item a title and click "Save".
    4. Now refresh the page, click the Password field, click on the Login item you just created and see if you are able to fill.

    1Password will save a custom field for the "Card number" field in the new item and should fill it correctly. However you need to click on, and fill from, the "Password" field on the CIBC website and not the "Card number" field in order to see the new Login item being suggested.

    I know that this isn't an elegant solution and hopefully our developers will be able to improve filling on the website in question in the future.

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P , it has been another month since we last exchanged post on this and I wold appreciate any update on this and the issue becoming -- correction, already is -- a real PITA. I am curious as to a) when it will be fixed (i.e., what is the ETA) and b) what is taking so long? Thx!

  • Dave_1P
    Dave_1P

    @Joelc

    Thank you for following up. I see that the issue is still on our developer's list of things to look into but I don't have any updates to share.

    Have you tried the steps that I provided in my previous post? Here's a link: https://1password.community/discussion/comment/664456/#Comment_664456

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P: I appreciate the fast response. I tried the workaround and it works intermittently,. Would really appreciate a fix / permanent solution given the frequently of login (i.e., daily)!

  • Joy_1P
    Joy_1P
    1Password Alumni

    @Joelc That is strange. By creating a new login manually, the card number value should be saved appropriately. If you click on the password field and select the login, then both the card number and password fields should fill. This should happen consistently. Here is a video: https://share.cleanshot.com/wf1yIc

    If that's not happening consistently on your end, please let us know the following:

    • What device are you seeing the issue on?
    • What browser are you using?
    • What specific steps are you taking?

    Once we get more details, we'll be able to look into this more!

  • Joelc
    Joelc
    Community Member

    @Joy_1P , appreciate the follow up and the response.

    I tested this further and note the following:

    1. It does not work when I place the cursor in the username field (i.e., the 1Password drown lists are for logins other than CIBC on-line).

    2. It pes work when I place the cursor in the password field (i.e., the 1Password drown is for CIBC on-line).

    Over to you!

    Thanks.

  • Joy_1P
    Joy_1P
    1Password Alumni

    @Joelc Thanks for testing! The filling would not work from the username field at this time. The good news is that our developers are aware of this issue. Hopefully there will be a fix in the future.

    For now, please fill from the password field. I know that's not ideal but it's the best workaround until a better solution is available.

    I hope this clarifies how to move forward. If you have any other questions, please let us know!

  • Joelc
    Joelc
    Community Member

    @Joy_1P , appreciate the follow up and good to know that there is a reliable workaround (my bad from before).

    I look forward to reading that the fix has been completed, hopefully sooner rather than later.

  • steph.giles
    steph.giles

    On behalf of Joy, you're welcome @Joelc.

    Apologies for the disruption!

  • Joelc
    Joelc
    Community Member

    @steph.giles ; All good no worries. I have a workaround that works consistently and hopefully will soon have a permanent fix! Much thanks to all @ 1P!

  • garryb
    garryb
    Community Member

    Here is some additional info related to this problem (I have similar symptoms so assume it is same problem):

    • CIBC account in 1Password is saved as a LOGIN type account
    • CIBC has 2 URLs for signing in
    • 1Password 'login' account works when signing in through www.cibc.com
    • 1Password 'login' account does NOT work on www.cibconline.cibc.com
    • manually adding www.cibconline.cibc.com to my 'login' account in 1Password did NOT solve the problem
    • 1Password gives me CREDIT CARD options in the dropdown when signing in through www.cibconline.cibc.com
    • adding a SECOND CIBC account of the CREDIT CARD type does add CIBC to the dropdown menu

    It appears (from my limited testing) that something about the HTML in cibconline makes it appear that the card number field is for a credit card and not an access card

    Profile: MacOS 13.1, 1Password 7.9.9, Safari 16.2, iPassword for Safari 2.6.0

  • steph.giles
    steph.giles

    Hey @garryb,

    Thanks so much for providing this information, I have added it to the internal issue. I'm sorry for the disruption.

This discussion has been closed.