No touch id to login

topher18
topher18
Community Member
in 1Password in the Browser

After updating the Safari plugin, I have to enter my master password to unlock 1Password. The option to use touch ID on the Mac has disappeared.

1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: MacOS 12.6
Browser:_ Safari

Comments

  • steph.giles
    steph.giles

    Hey @topher18,

    It sounds like 1Password in Safari may be having a hard time communicating with your 1Password app.

    Can you give the below steps a try and let me know if it improves things?

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open Safari and test if you can then unlock with Touch ID.

    Let me know how you get on!

  • topher18
    topher18
    Community Member

    That worked. Thanks, Steph!

  • steph.giles
    steph.giles

    You are welcome @topher18,

    Let us know if there is anything else we can help with at all.

This discussion has been closed.