"Sing in with" options are there but greyed out

robwinston
robwinston
Community Member
edited December 2022 in 1Password in the Browser

The new "Sign in with" popup displays my options (eg: sign in with Google) but they are always greyed out.

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Comments

  • robwinston
    robwinston
    Community Member

    iPassword Version 2.5.0
    Extension Version 2.5.0
    OS Version - Windows 11 Pro Version 22H2 Build 22621.519
    Browser Chrome

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hi @robwinston, that is strange. Could you try the following to see if it helps?

    1. Right-click on the 1Password icon in your browser's toolbar and select Settings.
    2. Scroll down to Autofill.
    3. Turn off all the options under Autofill.
    4. Turn on all the options.
    5. Go back to your website, look for the "Sign in with..." prompt, and see if you can save your login.

    If you are still unable to select the login, please let us know the URL of the website you're on.

    Next, please open the 1Password app, search for the login, and take a screenshot of it for us. Here's an example: https://share.cleanshot.com/dm7URc

    Lastly, please grab a screenshot of the vaults enabled in your extension settings:

    1. Right-click on the 1Password icon in your browser's toolbar and select Settings.
    2. Scroll down to Accounts & Vaults.
    3. Take a screenshot of that entire section.

    Looking forward to hear from you again.

This discussion has been closed.