Forum Discussion

Former Member

3 years ago

"Sing in with" options are there but greyed out

The new "Sign in with" popup displays my options (eg: sign in with Google) but they are always greyed out.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:"Sing in with" options are there but greyed out

browser extension

2 Replies

Former Member
3 years ago
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Hi @robwinston, that is strange. Could you try the following to see if it helps?

Right-click on the 1Password icon in your browser's toolbar and select Settings.

Scroll down to Autofill.

Turn off all the options under Autofill.

Turn on all the options.

Go back to your website, look for the "Sign in with..." prompt, and see if you can save your login.

If you are still unable to select the login, please let us know the URL of the website you're on.

Next, please open the 1Password app, search for the login, and take a screenshot of it for us. Here's an example: https://share.cleanshot.com/dm7URc

Lastly, please grab a screenshot of the vaults enabled in your extension settings:

Right-click on the 1Password icon in your browser's toolbar and select Settings.

Scroll down to Accounts & Vaults.

Take a screenshot of that entire section.

Looking forward to hear from you again.
Former Member
3 years ago
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iPassword Version 2.5.0
Extension Version 2.5.0
OS Version - Windows 11 Pro Version 22H2 Build 22621.519
Browser Chrome

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The new \"Sign in with\" popup displays my options (eg: sign in with Google) but they are always greyed out.
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The new \"Sign in with\" popup displays my options (eg: sign in with Google) but they are always greyed out.
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Handler"},"localOverride":false},"ModerationData:moderation_data:79255":{"__typename":"ModerationData","id":"moderation_data:79255","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:79255":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:79255","revisionNum":1,"uid":79255,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:79253"},"conversation":{"__ref":"Conversation:conversation:79253"},"subject":"Re: \"Sing in with\" options are there but greyed out","moderationData":{"__ref":"ModerationData:moderation_data:79255"},"body":"

Hi @robwinston, that is strange. Could you try the following to see if it helps?

\n\n

Right-click on the 1Password icon in your browser's toolbar and select Settings.
Scroll down to Autofill.
Turn off all the options under Autofill.
Turn on all the options.
Go back to your website, look for the \"Sign in with...\" prompt, and see if you can save your login.

\n\n

If you are still unable to select the login, please let us know the URL of the website you're on.

\n\n

Next, please open the 1Password app, search for the login, and take a screenshot of it for us. Here's an example: https://share.cleanshot.com/dm7URc

\n\n

Lastly, please grab a screenshot of the vaults enabled in your extension settings:

\n\n

Right-click on the 1Password icon in your browser's toolbar and select Settings.
Scroll down to Accounts & Vaults.
Take a screenshot of that entire section.

\n\n

Looking forward to hear from you again.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-11T02:19:31.000-05:00","lastPublishTime":"2022-12-11T02:19:31.000-05:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:79253/message:79255","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1103","rawBody":"

Hi @robwinston, that is strange. Could you try the following to see if it helps?

\n\n

Right-click on the 1Password icon in your browser's toolbar and select Settings.
Scroll down to Autofill.
Turn off all the options under Autofill.
Turn on all the options.
Go back to your website, look for the \"Sign in with...\" prompt, and see if you can save your login.

\n\n

If you are still unable to select the login, please let us know the URL of the website you're on.

\n\n

Next, please open the 1Password app, search for the login, and take a screenshot of it for us. Here's an example: https://share.cleanshot.com/dm7URc

\n\n

Lastly, please grab a screenshot of the vaults enabled in your extension settings:

\n\n

Right-click on the 1Password icon in your browser's toolbar and select Settings.
Scroll down to Accounts & Vaults.
Take a screenshot of that entire section.

\n\n

Looking forward to hear from you again.

iPassword Version 2.5.0
\nExtension Version 2.5.0
\nOS Version - Windows 11 Pro Version 22H2 Build 22621.519
\nBrowser Chrome

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-07T14:19:13.000-05:00","lastPublishTime":"2022-12-07T14:19:13.000-05:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:79253/message:79254","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"146","rawBody":"

iPassword Version 2.5.0
\nExtension Version 2.5.0
\nOS Version - Windows 11 Pro Version 22H2 Build 22621.519
\nBrowser Chrome

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"Sing in with" options are there but greyed out

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